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Contact Center Training Schedule
| | | Course | Dates | | | | | | | Unified Contact Center Express Training | | | UCCXD - Deploying Cisco Unified Contact Center Express v4.0 |
El Segundo, CA nov.18
Santa Clara, CA jul.8, oct.14
Arlington, DC sep.16, dec.9
Orlando, FL sep.23
Atlanta, GA jul.15, nov.11
Schaumburg, IL sep.30
Burlington, MA aug.26
Cary, NC jun.24, oct.28
Morristown, NJ aug.5
New York, NY jul.8, oct.7
Houston, TX nov.4
Irving, TX jul.29, dec.16
request other date | request on-site |  | | | UCCXA - Cisco Unified Contact Center Express Advanced v4 |
Santa Clara, CA jul.8, oct.7
Arlington, DC jul.22, nov.18
Atlanta, GA aug.5, oct.21
Schaumburg, IL oct.14
Cary, NC aug.19
Morristown, NJ jul.29, nov.11
New York, NY sep.9
Irving, TX sep.30
request other date | request on-site | | | | Advanced Scripting for Cisco Unified Contact Center Express v8.0 |
Denver, CO aug.12, jan.6, may.19, sep.15
Chicago (Rosemont), IL jul.29, oct.28
Columbia, MD sep.16, dec.9
New York, NY sep.30, dec.2
Live Virtual , sep.16, dec.16
request other date | request on-site | | | | UCCXD - Deploying Cisco Unified Contact Center Express v4.0 |
Live Virtual jun.24, jul.22, aug.5, aug.19, sep.16, sep.30, oct.14, oct.28, nov.11, dec.2
request other date | request on-site | | | | Deploying Cisco Unified Contact Center Express v5.0 |
Campbell, CA sep.30, dec.16
Denver, CO sep.9, dec.16, mar.24, jul.7, oct.20
Chicago (Rosemont), IL aug.5, oct.7, dec.9
Overland Park, KS oct.21
Columbia, MD nov.11
Bloomington, MN oct.14
New York, NY aug.12, oct.14, oct.28
Reston, VA aug.5, oct.7
Live Virtual , aug.5, aug.19, sep.3, sep.16, sep.30, oct.14, oct.28, nov.11, dec.2, dec.16
request other date | request on-site | | | | Deploying Unified Contact Center Express Software v8.0 |
Atlanta, GA jul.22
Live Virtual , jun.24, jul.22
request other date | request on-site | | | | | | | | Unified Contact Center Enterprise Training | | | AUCC-CVP v8.0 - Administering Unified Contact Center Enterprise v8.0 with CVP and IP-IVR |
Ft. Lauderdale, FL sep.16
Research Triangle Park, NC sep.23
Herndon, VA jul.29
request other date | request on-site | | | | DUCC-CVP v8.0 - Deploying Unified Contact Center Enterprise v8.0 with CVP |
Ft. Lauderdale, FL oct.7
request other date | request on-site | | | | Administering Unified Contact Center Enterprise v8.0 with CVP and IP-IVR |
Campbell, CA jul.15, oct.7, dec.16
Denver, CO aug.26, nov.11, feb.3, may.5, aug.4, nov.17
Fort Lauderdale, FL sep.16
Chicago (Rosemont), IL aug.12, oct.14, dec.2
Columbia, MD aug.26, nov.11
Charlotte, NC oct.7
Raleigh, NC sep.23
New York, NY jul.29, oct.21
Cleveland, OH aug.5
Reston, VA jul.29
Live Virtual , aug.19, oct.21
request other date | request on-site | | | | Cisco Unified Intelligence Center for Advanced Users |
Campbell, CA oct.14
Chicago (Rosemont), IL aug.19, dec.16
Columbia, MD jul.8, oct.28
New York, NY sep.3, nov.18
Live Virtual , oct.21
request other date | request on-site | | | | Cisco Unified Intelligence Center for End Users |
Campbell, CA oct.14
Chicago (Rosemont), IL aug.19, dec.16
Columbia, MD jul.8, oct.28
New York, NY sep.3, nov.18
Live Virtual , oct.21
request other date | request on-site | | | | Deploying Unified Contact Center Enterprise v8.0 with CVP |
Campbell, CA jul.22, oct.7
Los Angeles, CA sep.9
Denver, CO oct.28, jan.27, apr.28, jul.28, oct.27
Fort Lauderdale, FL oct.7
Chicago (Rosemont), IL aug.19, nov.4
Boston, MA oct.21
Columbia, MD jul.15, oct.14
New York, NY jul.22, sep.16, dec.9
Live Virtual , sep.23, nov.18
request other date | request on-site | | | | Installing, Configuring and Operating StadiumVision 3.0 |
San Jose, CA nov.4
request other date | request on-site | | | | AUCC-CVP v8.0 - Administering Unified Contact Center Enterprise v8.0 with CVP and IP-IVR |
Live Virtual aug.19, oct.21
request other date | request on-site | | | | IPCAS - Cisco IPCC Enterprise Advanced Scripting |
Richardson, TX jun.27
request other date | request on-site | | | | IPCAR - Cisco Customizing ICM/IPCC Reports Workshop |
Richardson, TX jun.25
request other date | request on-site | | | | Deploying Cisco Unified Contact Center Enterprise Software v8.0 |
Live Virtual jul.22, oct.14
request other date | request on-site | | | | Administering Cisco Unified Contact Center Enterprise Software v8.0 |
Live Virtual sep.30, dec.16
request other date | request on-site | | | | Cisco Unified Customer Voice Portal Implementation |
Campbell, CA aug.5, oct.28
Chicago (Rosemont), IL jul.15, oct.7
Boston, MA jul.22, oct.14
Columbia, MD sep.23, dec.16
New York, NY jul.8, sep.30, dec.16
request other date | request on-site | | | | Unified E-Mail and Web Interaction Manager Enterprise |
Campbell, CA sep.23
Denver, CO oct.21, mar.10, aug.18
Chicago (Rosemont), IL sep.30
Columbia, MD aug.12, dec.9
New York, NY sep.9
Live Virtual , aug.26, nov.18, feb.24, jun.2, sep.22, dec.15
request other date | request on-site | |
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In this course, you'll gain an understanding of Cisco's Unified ContactCenter Express (CCX) product and all of its associated client applications andscripting tools. You will learn about all of the CCX components, servers,deployment options, and ...
Overview Topics: deploy, unified, contact, center, express, v4, 0, speech-recognition, textIn this course, you'll build on the knowledge and scripting experience gainedin the prerequisite UCCXD course by exploring more advanced techniques inscripting as well as the overall Unified Contact Center Express (CCX) v8functionality. You'll ...
Overview Topics: , express, advanced, v4, speech-recognition, textBuilding on the knowledge base and scripting experience learned in the UCCXD class, the student will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students implement ...
Overview Topics: advanced, scripting, cisco, unified, contact, center, express, script, helpdesk, routing, enterprise-callbackIn this course, you will gain hands-on experience and knowledge of tasks typically performed during contact center deployment, including deployment of Cisco Unified Contact Center Express (CCX) v8.0 and Cisco Unified IP Interactive Voice Response ...
Overview Topics: uccxd, deploying, cisco, unified, contact, center, express, v4, 0, Deploying Cisco Unified Contact Center Express v4., UCCXD v4.0Deploying Cisco Unified Contact Center Express (UCCX) v5.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center ...
Overview Topics: deploying, cisco, unified, contact, center, expressThis course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified ...
Overview Topics: deploying, unified, contact, center, express, software, v8, 0, ccx, scripting, asr-ttx, teardownIn this course, you will gain an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will learn to configure the Cisco Unified CCE v8.0 software, use the ...
Overview Topics: customer, portal, unified, ip, interactive, response, admini, ppdioo, networks, fault-toleranceIn this course, you will gain a better understanding of the Unified Contact Center Enterprise (CCE) v8.0 deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. You will install the Unified CCE ...
Overview Topics: unified, customer, voice, portal, ppdioo, networks, fault-toleranceinistering Unified Contact Center Enterprise v8.0 with CVP and IP-IVR (AUCC-CVP v8.0) is an instructor-led course for system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise ...
Overview Topics: administering, unified, contact, center, enterprise, cvp, ip, ivr, cce, outbound-dailer, query-rule, translation-routing-conceptsThe Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify ...
Overview Topics: unified, intelligence, center, advanced, users, cvp, cce, data-sources, reportingThe Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of ...
Overview Topics: unified, intelligence, center, end, users, cce, cvp, create-thresholds, chartsoying Unified Contact Center Enterprise v8.0 with CVP (DUCC-CVP v8.0) is an instructor-led course for system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product ...
Overview Topics: deploying, unified, contact, center, enterprise, v, 8, 0, cvp, aucce, sql, database, application-gatewayThe StadiumVision Installation and Operation (Technical Track) course is a five-day lecture/lab course which provides StadiumVision operators and engineers with the knowledge and skills necessary to implement and maintain a Cisco StadiumVision ...
Overview Topics: installing, configuring, operating, stadiumvision, 3, 0, dynamic-menu-boards, digital-media-player, failover-processes, zones-groups-scriptsIn this course, you will gain an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will learn to configure the Cisco Unified CCE v8.0 software, use the ...
Overview Topics: administering, unified, enterprise, v8, 0, cvp, ip, ivr, networks, ppdioo, fault-toleranceCall center customers use Cisco IP Contact Center Enterprise/IntelligentContact Management (IPCC/ICM) to efficiently route call center contacts to theagent with the most appropriate skill set to assist the customer. Cisco ICMscripting provides ...
Overview Topics: ipcc, enterprise, advanced, scripting, script, editor, routing, databaseThis workshop is designed to provide you with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, those familiar ...
Overview Topics: ipcar, cisco, customizing, icm, ipcc, reports, workshop, statistics, icm, validating, infomakerDeploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise ...
Overview Topics: deploying, cisco, unified, contact, center, entrprs, software, cce, sql, cti, icmAdministering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center ...
Overview Topics: administering, cisco, unified, contact, center, enterprise, software, ivr, cce, cvp, ctiCisco Unified Customer Voice Portal Implementation (CVPI) v8.0 defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco ...
Overview Topics: unified, customer, voice, portal, implementation, ntp, cvp, ios, sipCisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco ...
Overview Topics: unified, e, mail, web, interaction, manager, enterprise, expand, call, variable, pane |
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