IBM WebSphere Commerce V6 Sales Center Customization and Deployment

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IBM WebSphere Commerce V6 Sales Center Customization and Deployment

course schedule			who can benefit
prerequisites			skills gained
other notes			course content
related solutions

code.

WC552

length.

5 days

type.

Instructor-Led

partner.

IBM

price.

$3,875

IBM Sales Center for WebSphere Commerce V6 is a new, separately orderable feature that leverages the catalog, order management, promotions, and merchandising capabilities of WebSphere Commerce to provide call center representatives with the functionality they need to service cross-channel customers. This course adds to the skills developed in SW541, IBM WebSphere Commerce V6 Hands-on Training for Developers, by providing in-depth skills in the customization and deployment of IBM Sales Center for WebSphere Commerce V6. This course provides lectures that discuss the unique architecture, features, and capabilities of IBM Sales Center, as well as the opportunity to practice IBM Sales Center customization and deployment skills through participation in realistic and challenging hands-on lab exercises. The course is designed to teach the skills and best practices that enable successful customization and deployment of IBM Sales Center for WebSphere Commerce V6.

This course assumes prior knowledge and prerequisite skills in the areas of customization and deployment of the IBM WebSphere Commerce product. A strong background in J2EE development in RAD, Eclipse plug-in development, and WebSphere Commerce customization is necessary for the successful completion of this course.

Foster City/San Francisco, CA	sep.22.2008 - sep.26.2008	register
Pittsburgh, PA	jun.23.2008 - jun.27.2008	register

who can benefit

This is an advanced course for developers and solution architects who require the ability to customize and enhance IBM Sales Center for WebSphere Commerce V6. Students should have experience in J2EE development in RAD, Eclipse plug-in development, and WebSphere Commerce customizations, and be familiar with the IBM WebSphere Commerce V6 solution architecture and its programming environment.

prerequisites

Before taking this course, students should have skills in the following areas:

	J2EE development in Rational Application Developer
	Eclipse plug-in development
	WebSphere Commerce customization
	Knowledge of IBM WebSphere Commerce V6.0 solution architecture, programming environment, business models, data models, tools and functionality

skills gained

After completing this course, students should be able to:

	Describe IBM Sales Center features from a CSR perspective
	Describe Eclipse and the Plug-In Architecture
	Describe IBM WebSphere Everyplace Client and its functionality
	Describe the IBM Sales Center architecture and its base "widgets"
	Install and configure the IBM Sales Center development environment
	Architect and design customizations for the IBM Sales Center functionality
	Implement data flows between WCS and the IBM Sales Center client
	Customize the appearance of the IBM Sales Center
	Deploy IBM Sales Center customizations
	Perform basic debugging of IBM Sales Center implementations
	Define and describe best practices for IBM Sales Center implementation

ibm education advantage program eligibility:

Yes - IBM Education Pack - online account

course content details

	Course Topics

	Course introduction
	Overview and installation
	Exercise: Install IBM Sales Center and development environment
	IBM Sales Center functionality from a CSR perspective
	Exercise: Using IBM Sales Center
	IBM Sales Center architecture/Eclipse overview
	Exercise: Eclipse Plug-in development: Hello World
	Debugging code developed for IBM Sales Center
	Exercise: Debugging IBM Sales Center applications
	IBM Sales Center user interface framework
	Exercise: Customizing the look and feel of IBM Sales Center
	Customizing the IBM Sales Center user interface framework
	Exercise: Customizing editor pages
	Sending and receiving data
	Exercise: Extending BOD messages and creating editor pages
	Advanced user interface customizations in IBM Sales Center
	Exercise: Servicing requests and creating new actions and dialogs
	Sales Center best practices
	Exercise: Reusing dialogs, extending editors and user data
	Computer telephony Integration
	Exercise: Computer telephony Integration
	Deployment overview
	Exercise: Deploying changes to IBM Sales Center
	Conclusion