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InfoSphere MDM Server Domains for Experienced WCC Practitioners  (DC510)

Category: Training  Websphere
Format: Instructor-Led Classroom
Other Formats:
 
Skill level: Intermediate
 

This course is designed for experienced WebSphere Customer Center (WCC) practitioners who want to upgrade their knowledge of WCC's data domains to that of the newest release of WCC called InfoSphere Master Data Management (MDM) Server. This course takes a comprehensive look at the three core data domains: Party, Account, and Product. For each of the domains, you will be exposed to the data model and see how to handle a wide range of real-life scenarios through the multitude of enterprise services available in InfoSphere MDM Server. Heavy emphasis is put on exercises and activities, allowing you to apply the knowledge that they learn in the classroom, after course conclusion.
 
This Course is Certified By IBM   Flex Training Savings
 

Skills Gained
  After completing this course, you will be able to:
 

  • Understand the new or updated Domains available in MDM Server release

  • Set up a questionnaire and submit answers to a questionnaire

  • Implement a regulatory compliance in MDM Server

  • Describe how compliance information is linked to Party

  • Explain how Party Demographics is implemented in MDM Server

  • Add party demographic data using a spec

  • Define address and contact method standardization and normalization

  • Understand how Account Domain can support Value Packaging accounts

 

  • Attach a Term and Condition to an agreement

  • Attach an account to a product definition

  • Describe how a Product Type Hierarchy is implemented in MDM Server

  • Extend the Product Type Hierarchy using product subtyping

  • Implement Product Dynamicity for various product types

  • Use Category Hierarchies to sort and manage different products

  • Represent Product Terms and Conditions in MDM Server

Who Can Benefit
  This is an intermediate course for the following individuals:
 

  • Infrastructure Specialist

  • Senior Technical Specialist

  • Technical Specialist

  • Product Consultants

  • Support Engineers

 

  • Technical Sales and Marketing Personnel

  • Sales and Marketing Personnel

  • Project Managers

  • System Architects

Prerequisites
  Before taking this course, you should have attended WebSphere Customer Center Inside Out or WebSphere Customer Center Fundamentals course or have previous working knowledge of WCC.
 
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Code: DC510
Format: Instructor-Led Classroom
Length: 2 days
Certified By: IBM
Tuition (USD): $1,895
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InfoSphere MDM Server Domains for Experienced WCC Practitioners  (DC510) Content Details
 
 
Introduction
 
Party Domain
  • KYC Questionnaire
  • KYC Compliance
  • Party Demographics
  • Address
  • Contact Method Standardization
 
Account Domain
  • Value Packaging
  • Account Terms and Conditions
  • Relationships between Account and Product
Product Domain
  • Product Type Hierarchy
  • Product subtyping
  • Category Hierarchies
  • Product Terms and Conditions


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