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WebSphere Customer Center Fundamentals  (DC401)

Category: Training  Websphere
Format: Instructor-Led Classroom
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Do you want to learn how to customize and extend WebSphere Customer Center (WCC)? If so, then this course is for you! We'll start you off with the basics on how to manage core customer information. Through a series of hands-on labs and class exercises, you'll gradually move on to more intricate tasks like creating your own composite transactions and extending the core product. By the end of the course you'll be able customize and extend WCC like a pro.
 
This Course is Certified By IBM   Flex Training Savings
 

Skills Gained
  Fundamentals will show you how WCC does its magic. It will provide you with the knowledge to extend and customized the behavior of the product to fit into your organization. This won't be a four and half day lecture; you'll be working with the product, running transaction, customization the product, and creating extensions to it's data model. Some of the topics we'll cover are:
 

  • WCC XML services

  • Managing customer data using core customer transactions

  • Understanding the logical data model

  • Effectively troubleshoot WCC failed services

  • Using the Configuration Management Tool

  • Composing Composite Transactions using XML services and business proxy

 

  • Using WebSphere Customer Center Toolkit wizards to shorten your development cycle

  • Creating your own data extension to track identity theft

  • Creating a new soft demographic entity addition within WebSphere Customer Center

  • Globalization

  • Become familiarized with product documentation

Who Can Benefit
  This intermediate course is for WCC Developers and Architects. If you're planning on working with WCC, customizing or extending it's behavior, than you're in the right place. This course is targeted to developers, database designers, quality assurance specialists, solutions architects and anyone needing hands-on technical experience with WCC. To get the most out of this course, you should have some knowledge of core Java and J2EE concepts. We won't make you write code, but we'll be walking through some Java classes.

Prerequisites
  Since you'll be using, customizing, and extending the core product throughout the course, knowledge of Java Standard (J2SE) and Enterprise Edition (J2EE), Extensible Markup Language (XML), IBM Rational Application Developer, and DB2 UDB is desirable
 
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Code: DC401
Format: Instructor-Led Classroom
Length: 4.5 days
Certified By: IBM
Tuition (USD): $2,985
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WebSphere Customer Center Fundamentals  (DC401) Content Details
 
 
The Big Picture
  • high-level overview of WCC
  • layers of WCC - Knowledge, Action, Integrity and Intelligence
  • XML request/response anatomy
Customer Profile
  • basic customer transactions on how to create, read, update, and delete (CRUD) customer information
  • customer grouping transactions (including household)
WebSphere Customer Center Architecture
  • core request/response framework
  • core product framework
Under The Covers
  • explanation of core customer transactions
  • how to troubleshoot and debug failed WCC services
  • explanation of configurable properties using properties files and configuration manager
  • using and configuring log files
 
Composite Transactions in WebSphere Customer Center
  • composite transactions via XML
  • composite transactions via Business Proxy (BP)
  • composite and batch processor architecture
Extensions in WebSphere Customer Center
  • using the data extension wizard
  • creating extensions
Additions in WebSphere Customer Center
  • using the addition wizard
  • creating additions
Globalization
  • using supported languages
  • adding a new language


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