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WebSphere Customer Center Inside Out  (DC301)

Category: Training  Websphere
Format: Instructor-Led Classroom
Other Formats:
 
 

Would you like to learn how WebSphere Customer Center (WCC) works? Join us and we\'ll take you on a whirlwind tour of the product\'s core functionality including duplicate suspect processing (DSP), management of customer relationships, addresses, data decay and other exciting topics that will kick start your WCC education. The hands on labs will start from simple customer creation to more advance topics of customer data management, utilizing the services, functionalities and the flexibility of WCC. After leaving this course you will be able to execute the many services WCC offers and have a firm understanding of its core data model.
 
This Course is Certified By IBM   Flex Training Savings
 

Skills Gained
  Inside Out will show you the core WCC functionality and how it fits your organization. This won\'t be a two and half day lecture; you\'ll be working with the product, running transaction and seeing the results. Some of the topics we\'ll cover are:
 

  • WCC XML services

  • Managing customer data using core customer transactions

  • Managing customer address and contact information

  • Creating customer groupings

  • Managing financial information

  • Managing customer relationships and roles

  • Managing contract relationships and roles

 

  • Understanding the logical data model

  • Customizing search inquiry levels

  • Using search filters to manipulate search results

  • Capturing interactions between customers and businesses

  • Creating alerts to capture key customer information

  • Using duplicate suspect processing

  • Globalization

Who Can Benefit
  If you want to understand what WCC is about and how it stores your customer information, then Inside Out is for you. This interactive course presentation is suited for business specialists, maintenance teams and those that need a thorough understanding of the product\'s core functionality. To get the best out of the course an understanding of XML is a plus, but if you don\'t know XML, don\'t worry, we\'ll give a quick intro to get you started.

Prerequisites
  Since you will be working with the product and running all kinds of services some technical knowledge of XML and relational databases is a plus, but not required. During the course, we\'ll teach you everything you need to know about WCC and running the services.

IBM Education Advantage Program eligibility:
 

  • Yes - IBM Education Pack - online account

 
     
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    Training Class Enrollment Ask A Question About This Training
    Code: DC301
    Format: Instructor-Led Classroom
    Length: 2.5 days
    Certified By: IBM
    Tuition (USD): $1,985
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    WebSphere Customer Center Inside Out  (DC301) Content Details
     
     
    The Big Picture
    • high-level overview of WCC
    • layers of WCC - Knowledge, Action, Integrity and Intelligence
    • XML request/response anatomy
    Customer Profile
    • basic party transactions on how to create, read, update, and delete (CRUD) party information
    • party macro role
    • data decay and data source
    • customized inquiry levels
    • search transactions (including search filters)
    Customer Relationships
    • party relationships
    • party entity role
    • party grouping transactions (including household)
    		 
    Customer Portfolio
    • party contracts
    • party contract roles
    • referencing back-end system with external contract IDs
    • contract relationships
    • external contract ID de-normalization
    Customer Alerts and Interactions
    • party alerts
    • party interactions
    Integrity Layer
    • suspect processing
    • rules of visibility
    • persistency entitlements
    Globalization
    • supported languages
    • translated xml responses
    • translated error messages
    • global currency


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