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CRM Customizing Fundamentals   (CR100)

Category: Training  SAP CRM
Format: Instructor-Led Classroom
Other Formats:
 
 

 
 

Skills Gained
 

  • The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.

 

    Who Can Benefit
     

    • Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing

    		 

    • SAP consultants and partners

    Prerequisites
     

    • Essential:
         -SAPCRM Overview of the SAP CRM solution

    		 

    • Recommended:
         -SCM600 Business Processes in Sales Order Management

    Course Content
     

    • CRM basic data:
         -Account Management
         -Organizational model
         -Product master
         -Customizing settings for each object

    • CRM business transactions
         -Overview of generic functions in business transactions
         -Activity management
         -Customizing for these objects

    		 

    • Process control and determination
         -Partner determination
         -Actions
         -Overview of pricing in CRM

    • CRM billing
         -Basics concepts of CRM middleware
         -Introduction to the CRM WebClient User Interface

     
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    Code: CR100
    Format: Instructor-Led Classroom
    Length: 5 days
    Certified By: SAP
    Tuition (USD): $3,375
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