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IT Service Management – Configuration   (SM200)

Format: Instructor-Led Classroom

Skills Gained

  • Describe the various elements of Application Incident Management (Service Desk) and Change Request Management as part of IT Service Management in SAP Solution Manager

  • Configure the SAP standard process for the Change Request Management and the Application Incident Management scenario

  • Outline how to customize the Application Incident Management and the Change Request Management process according to your needs.

Who Can Benefit

  • Technical Consulting

  • System Administration


  • Essential:
       -SM100 – SAP Solution Manager - Configuration for Operations

  • Recommended Knowledge:
       -CR100 – CRM Customizing Fundamentals
       -ADM325 –Software Logistics AS ABAP

Course Content

  • Overview Change Request Management and Application Incident Management

  • Basic Setup Steps for Application Incident Management and Change Request Management

  • Master Data

  • Projects in Change Request Management

  • The Application Incident Management process and its integration with Change Request Management

  • The Change Request Management Processes

  • Monitoring

  • Customizing IT Service Management

Code: SM200

Format: Instructor-Led Classroom

Tuition (USD): $3,375 Classroom / $3,250 Virtual

Length: 5 days

Certified By: SAP

GSA Tuition:  $3,060.45

ExitCertified is SAP Primary Education Partner

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  • 4 Dates Offered
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IT Service Management – Configuration   (SM200) Content Details

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