Welcome to ExitCertified Close
   
ExitCertified uses cookies to display the most relevant content for you.
   
Select a region:
   United States / International

   Canada - English
Welcome to ExitCertified Savings
   
   
Want to hear about new savings and promotions?
Enter your email address below.
   

Business Processes in Customer Service   (PLM301)

Format: Instructor-Led/Virtual Classroom

Skills Gained

  • Gain an overview of Customer Service

  • Become familiar with the most important business processes in Customer Service, including practical exercises

  • Explain integration with other SAP components

  • Support decision makers responsible for implementing the system

  • Identify the different analysis options that are available

Who Can Benefit

  • Project managers

  • Project team

Prerequisites

  • Essential:
       -none

  • Recommended:
       -SAP01 SAP Overview

Course Content

  • Overview of Customer Service

  • Technical objects
       -Material serial numbers and equipment
       -Functional locations, bills of material and warranties

  • Help desk processing
       -Creating, processing, and completing service notifications

  • Planning of technician resources
       -Creating, processing, completing, and billing for service orders

  • Processing returns and repairs
       -Repair order processing and returns delivery, repair processing, delivery, and billing

  • Service contracts
       -Content and structure of service contracts
       -Service processing with contracts

  • Planned customer service
       -Task lists, maintenance plans, and scheduling Reports
       -Service history and information system

Code: PLM301

Format: Instructor-Led/Virtual Classroom

Tuition (USD): $3,250

Length: 5 days

Certified By: SAP

GSA Tuition:  $2,947.10




Sort Schedule By: 
  • Live Virtual Class Oct.5 - Oct.9course register
  • 1 Dates Offered
Request Other Course DateRequest Course On-Site
Browse Similar Training Classes Similar Courses By Topic:

ERP/CRM Training (1220 courses)

SAP Training (759 courses)


Similar Courses By Company:

SAP Training (1472 courses)

Enterprise Resource Planning (SAP ERP) Training (386 courses)

Sales and Services Training (29 courses)



Training With ExitCertified When you take a certified course with ExitCertified®, you are learning from the creators of the products you use. Our commitment to your IT community, along with our authorization to deliver certified courses, ensures you receive a premium training experience.
Get In Touch If you have any questions email us and we'll get back to you within 1 business day.

Email us here or Phone: 1.800.803.3948
ExitCertified® and iMVP® are registered trademarks of ExitCertified Corporation
Terms of Use and Disclaimer | Privacy Policy
(c) 2015 ExitCertified Corp. All rights reserved.