Information Technology Training Information Technology Training for Oracle, Salesforce, Cloudera & More
Phone: 1.800.803.3948     Contact an IT Training Representative Email Us 

Business Processes in Customer Service   (PLM301)

Format: Instructor-Led Classroom

Skills Gained

  • Gain an overview of Customer Service

  • Become familiar with the most important business processes in Customer Service, including practical exercises

  • Explain integration with other SAP components

  • Support decision makers responsible for implementing the system

  • Identify the different analysis options that are available

Who Can Benefit

  • Project managers

  • Project team

Prerequisites

  • Essential:
       -none

  • Recommended:
       -SAP01 SAP Overview

Course Content

  • Overview of Customer Service

  • Technical objects
       -Material serial numbers and equipment
       -Functional locations, bills of material and warranties

  • Help desk processing
       -Creating, processing, and completing service notifications

  • Planning of technician resources
       -Creating, processing, completing, and billing for service orders

  • Processing returns and repairs
       -Repair order processing and returns delivery, repair processing, delivery, and billing

  • Service contracts
       -Content and structure of service contracts
       -Service processing with contracts

  • Planned customer service
       -Task lists, maintenance plans, and scheduling Reports
       -Service history and information system

Code: PLM301

Format: Instructor-Led Classroom

Tuition (USD): $3,250

Length: 5 days

Certified By: SAP

GSA Tuition:  $2,947.10


ExitCertified is SAP Primary Education Partner

Sort Schedule By: 

No Course Dates There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links below. We can also contact you when the course is scheduled in your area.

Request course dateRequest Course On-Site
Browse Similar Training Classes Similar Courses By Topic:

ERP/CRM Training (1239 courses)

SAP Training (810 courses)


Similar Courses By Company:

SAP Training (1289 courses)

Enterprise Resource Planning (SAP ERP) Training (349 courses)

Sales and Services Training (27 courses)





Training With ExitCertified When you take a certified course with ExitCertified, you are learning from the creators of the products you use. Our commitment to your IT community, along with our authorization to deliver certified courses, ensures you receive a premium training experience.
Get In Touch If you have any questions email us and we'll get back to you within 1 business day.

Phone: 1.800.803.3948


(c) 2014 ExitCertified Corp. All rights reserved.
Terms of Use and Disclaimer | Privacy Policy