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Business Processes in Customer Service   (PLM301)

Format: Instructor-Led/Virtual Classroom

Skills Gained

  • Gain an overview of Customer Service

  • Become familiar with the most important business processes in Customer Service, including practical exercises

  • Explain integration with other SAP components

  • Support decision makers responsible for implementing the system

  • Identify the different analysis options that are available

Who Can Benefit

  • Project managers

  • Project team


  • Essential:

  • Recommended:
       -SAP01 SAP Overview

Course Content

  • Overview of Customer Service

  • Technical objects
       -Material serial numbers and equipment
       -Functional locations, bills of material and warranties

  • Help desk processing
       -Creating, processing, and completing service notifications

  • Planning of technician resources
       -Creating, processing, completing, and billing for service orders

  • Processing returns and repairs
       -Repair order processing and returns delivery, repair processing, delivery, and billing

  • Service contracts
       -Content and structure of service contracts
       -Service processing with contracts

  • Planned customer service
       -Task lists, maintenance plans, and scheduling Reports
       -Service history and information system

Code: PLM301

Format: Instructor-Led/Virtual Classroom

Tuition (USD): $3,250

Length: 5 days

Certified By: SAP

GSA Tuition:  $2,947.10

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