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Business Processes in Customer Service (PLM301)

Format: Instructor-Led Classroom

Skills Gained

Gain an overview of Customer Service
Become familiar with the most important business processes in Customer Service, including practical exercises
Explain integration with other SAP components

Support decision makers responsible for implementing the system
Identify the different analysis options that are available

Who Can Benefit

Project managers

Project team

Prerequisites

Essential:
-none

Recommended:
-SAP01 SAP Overview

Course Content

Overview of Customer Service
Technical objects
-Material serial numbers and equipment
-Functional locations, bills of material and warranties
Help desk processing
-Creating, processing, and completing service notifications
Planning of technician resources
-Creating, processing, completing, and billing for service orders

Processing returns and repairs
-Repair order processing and returns delivery, repair processing, delivery, and billing
Service contracts
-Content and structure of service contracts
-Service processing with contracts
Planned customer service
-Task lists, maintenance plans, and scheduling Reports
-Service history and information system

Code:	PLM301
Format:	Instructor-Led Classroom

Length:	5 days
Certified By:	SAP

Tuition (USD): $3,250 Classroom / $3,125 Virtual

ExitCertified is SAP Primary Education Partner


Live Virtual Class		Aug.12 - Aug.16
Live Virtual Class		Nov.4 - Nov.8
2 Dates Offered

SAP Training (1676 courses)

Enterprise Resource Planning (SAP ERP) Training (177 courses)

Sales and Services Training (5 courses)


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