Frequently Asked Question's



How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

How do I find a specific topic in a course video?

All On Demand training videos have searchable lessons so you can find the answers you need in a hurry.

Is the content in On Demand training the same as in a live classroom?

Yes, Enjoy the same quality content found in our live classrooms, with the same hands-on labs.

Is the training vendor certified?

Yes, All ExitCertified On Demand course content is vendor certified.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

How do I get more from my training budget?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

What does GSA stand for?

GSA stands for General Services Administration, which is related to the US Government agencies only.

What is iMVP training?

ExitCertified's Individual Multimedia Video Presence (iMVP®) environment allows you to attend a live certified course from your office or home. View a demo here

What is MVP training?

ExitCertified's premium MVP environment allows you to attend a course taking place anywhere in North America from an education facility located near you. Find out more here.

When will my order be confirmed?

After purchasing on ExitCertified.com, you will receive a confirmation email. It can take up to 24 business hours to receive this; however, it often arrives sooner.

What are the steps for completing a registration?

  1. Follow the provided registration link, using Chrome, Firefox or Edge.
  2. Log into your portal account, or create a new one. You'll only need to create an account once.
  3. Agree to the vendor's terms and conditions.
  4. Any required actions are highlighted in red - e.g. you might see 'Attention Needed' next to the student's name.
  5. Proceed to checkout. If there are any errors, these will be highlighted in red.
  6. Review or provide your payment and billing information.
  7. Agree to the US Export Compliance Regulations.
  8. After submitting your order, you'll receive a confirmation email. If you have any questions or concerns, please reach out to your sales representative.

Why doesn't the training registration link work?

Training registration is supported in current versions of Firefox and Chrome. It is not supported in Internet Explorer (IE). If IE is your default browser, highlight and copy the registration link, and paste it into Firefox or Chrome. If there is still an issue, contact your sales representative by replying to the email with the registration link.

Do I need to create an account?

No, you can checkout as a guest. If you do create an account you will only have to enter your information once. 

Does every employee who takes training need an account?

No, only the person who is registering the student(s) needs an account. If an employee is creating and paying for their own registrations, they will need their own account.

How can I see the Terms & Conditions?

On the order page, there is a 'Terms & Conditions' link. If they don't appear when you click, please disable your popup blocker and try again.

Why did we change to a new registration system?

We always want to provide the best experience for our customers. The Portal streamlines the registration process by allowing you to create a profile that can be reused over and over. If you have any questions, our Education Consultants are always happy to help you out!

I clicked on 'Attention Needed' next to the student's name. Why can't I see a pop up window?

Popup blocker is enabled. Please disable your popup blocker and try again.

I clicked on 'Attention Needed' next to the student's name and there's already information there. What do I need to do?

If all of the fields are already filled out, you just need to do a quick check to make sure it's accurate.

More Questions?

If you have any further questions not answered in the above links, please feel free to contact us for more details.

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