Training is the Secret Ingredient for Business Resiliency

Brian Carlson | Thursday, August 6, 2020

Training is the Secret Ingredient for Business Resiliency

The business world has changed overnight, and organizations have had to adapt to new ways of interfacing with customers and supporting employees. The most resilient companies in the first half of 2020 have enhanced existing projects, captured new revenue streams and won new customers by pivoting products and services, pricing strategies and distribution channels to meet wildly changing market conditions. Many business leaders, however, are feeling the weight of stagnation and are looking for ways to improve profitability and resiliency.

The secret is workforce training.

Fifty percent of today’s business leaders recognize that providing learning options for their employees will make their companies more competitive in the long run, and 32 percent of companies are focusing on talent development to make their companies more profitable1.

The ability to adapt your business model to meet changing customer demands and an evolving technology landscape can be a strong determinant in your company’s longevity. With ongoing investments in training and talent development, your organization can become more flexible, adapt faster, expand innovative potential and accelerate time to market. And all of that adds up to a more resilient enterprise that can weather storms and pivot in the face of rapid change.

Training for Flexibility: The Shift to Work-From-Home

As more companies embrace flexible work options, they’re realizing a potential for significant cost savings and increased employee satisfaction. In a recent poll of executive leadership across the U.S., 28 percent of those surveyed stated that they are open to making work-from-home a permanent solution for their employees.2 But this new reality requires new ways of thinking, working and managing, and it increases the reliance on distributed computing models, primarily in the cloud.

While many vendors offer self-paced, online training as part of your solution delivery package, that might not be enough. By giving employees ongoing and easy access to instructor-led training in your newly adopted technology solutions, including cloud technologies And DevOps, you can boost the productivity of your workforce and maximize the value of your technology investments.

When developing a training strategy, it’s important to keep in mind that your workers are balancing demanding schedules and a host of responsibilities. Your training program should be flexible enough to accommodate personal schedules while also delivering impactful, hands-on training with live-labs that help them translate what they learn to their work environments. The right training provider can give your workers advanced-level content, valuable lab exercises and access to instructor office hours broken into smaller sessions without demanding days of consecutive commitment. Your employees can learn the skills they need while maintaining their workload and achieving a work-life balance.

Training for Adaptation: Capitalize on Customer Trends with Data

How we work is not all that has changed. Consumer trends are shifting at a blinding pace, and demands for new delivery methods of goods and services have forced businesses to pivot quickly or risk falling behind. The most successful businesses can reinvent themselves, from changing products in development to quickly adopting new delivery modalities and payment structures. But you must be able to predict trends in order to fully capitalize on those new opportunities.

Now is the time to start improving business efficiency based on sound data science, machine learning and analytics. To make the best use of your data for the purposes of adaptation, you need a capable data science team that can adeptly capture, aggregate and analyze data to inform business decisions. If you’re looking for a powerful answer to the question of business longevity, talk to a  training partner about identifying and addressing  your data analytics skills gaps so you can build a robust data analytics strategy.

Training for Innovation: Encourage Experimentation

Many companies have adopted public cloud solutions for their promise of cost-effective infrastructure and platform delivery. Public cloud is also a key enabler of experimentation and innovation. Teams with access to public cloud resources can rapidly test theories, answer questions and try out new ideas in a low-risk, high-reward environment.

By giving your teams easy, convenient access to cloud, DevOps and analytics training resources, you’ll unlock curiosity and enable your brightest minds to invent new solutions to put you ahead of your competitors. You’ll also help your employees understand how to maximize your technology investment by teaching them the best practices for accelerating development, testing and deployment for their current deliverables.

Training for Business Acceleration: Deploy Faster and with Less Risk

No matter where your workforce sits — in a central office, spread across remote locations or at home — DevOps is a proven strategy for accelerating software delivery while decreasing the risk of introducing defects. However, DevOps isn’t just a process; it’s a cultural shift. To fully adopt a DevOps culture, your entire organization — from the CEO to each individual contributor, and at every step in between — needs to understand the value of making this type of change. DevOps not only changes how teams work to deliver products, but it also shifts responsibilities and accountability. It gives teams greater autonomy over the decisions they make when designing and developing their part of the product, while also making them responsible for those choices. The net result is a workforce that works toward common goals and is invested in cross-functional results.

Through hands-on training in DevOps concepts, microservices development, cloud computing, automation and continuous integration and continuous delivery (CI/CD), you’ll empower your teams with the understanding that they need to fully embrace a DevOps culture. In turn, you’ll experience the benefits of a more agile workforce that can deliver quickly, pivot with newfound agility and make full use of your next-generation technology investments.

The global business landscape is constantly changing. By implementing a custom training program that closes your skills gaps and keeps your teams ahead of the trends, you can improve your market posture and improve your business resiliency. With ExitCertified, you can develop an impactful training program with over 9,500 courses, including vendor certified options from over 25 vendors, taught by industry expert trainers through a variety of delivery modalities that fit your company’s needs. Download the ExitCertified whitepaper, "TheValue of a Learning Partner" to discover how a learning partner can support you in all stages of planning, implementing and enabling high-quality, custom training that keeps your business moving forward, no matter what comes next.

1. PwC, “PwC US CFO Pulse Survey,” June 2020,

2. Challenger, Gray & Christmas, “Challenger Covid-19 Survey: 62% of Companies Will Keep Covid Plans in Place Until Experts Declare It Is Safe; 39% Will Aid in Contact Tracing Efforts,” May 2020,

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