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OS X Support Essentials 10.11 (El Capitan 101)

  • Tuition USD $1,895
  • Reviews star_rate star_rate star_rate star_rate star_half 347 Ratings
  • Course Code APL-MAC101-110
  • Duration 3 days
  • Available Formats Classroom

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience. For Students Enrolled in a Virtual Class:
Each student will need a setup with two (2) devices in order to take the class virtually. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow virtual students to view the presentation on one computer and complete support exercises on the other one.
 

Skills Gained

Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will be able to:

  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Who Can Benefit

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

Prerequisites

  • OS X knowledge and basic computer navigation skills

Course Details

  • Part 1: Installation and Configuration
    • Install OS X El Capitan
    • Setup and Configuration
    • OS X Recovery
    • OS X Software Updates
  • Part 2: User Accounts
    • User Accounts
    • User Home Folders
    • System Security
    • Keychain Management
  • Part 3: File Systems
    • File Systems and Storage
    • FileVault
    • Permissions and Sharing
    • File System Troubleshooting
  • Part 4: Data Management
    • Hidden Items, Shortcuts, and File Archives
    • System Resources
    • Metadata and Spotlight
    • Time Machine
  • Part 5: Applications and Processes
    • Application Installation
    • Document Management
    • Application Management and Troubleshooting
  • Part 6: Network Configuration
    • Network Essentials
    • Advanced Network Configuration
    • Network Troubleshooting
  • Part 7: Network Services
    • Network Services
    • Host Sharing and Personal Firewall
  • Part 8: System Management
    • Peripherals and Drivers
    • Print and Scan
    • System Troubleshooting

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Thank you for training on AWS development. Course was good and encouraging but labs need to be improved and provide more information and ask students to more work than provide solutions.

It was the first remote instructor lead class I have ever taken.
The sound and the presentations were great. I hope to take another class through ExitCertified.

The course is perfectly designed with material and labs to get hands on experience on AWS, nicely done!

Sean Mohseni, was an excellent instructor able to work with different learner profiles, and his industry knowledge is very well versed, which delivered incredible opportunity for knowledge transfer!

The course is well organized, and I would recommend it. The cadence can be faster.

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