Administering Avaya Aura Communication Manager

Delivered in a physical classroom setting with access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This course is...

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$3,500 USD GSA  $3,335.77
Course Code 4872
Duration 5 days
Available Formats Virtual, Classroom
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Delivered in a physical classroom setting with access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course is recommended for students preparing to take the 61451T -Administering Avaya Aura Communication Manager Specialized Test.

Skills Gained

Students will learn to,

  • Explain the role of Communication Manager (CM) in the Avaya Aura core
  • Describe the role of System Manager for administering Communication Manager
  • Configure key CM components such as the Dial Plan, Feature Access Codes and Endpoints
  • Explain the Class of Restriction (COR) and Class of Service (COS) features
  • Define CM Call Treatment options such as Call Coverage and Call Forward
  • Configure CM User features including Bridged Call Appearance, Priority Calling and Abbreviated Dialing
  • Administer CM Group features such as Hunt Groups, Pickup Groups and Team Button
  • Define CM announcements and create a Meet-me Conference Bridge
  • Configure Trunks and Call Routing using the Automatic Alternate Routing (AAR) and Alternate Route Selection (ARS) features
  • Perform Basic CM maintenance and troubleshooting

Who Can Benefit

This training is only available to Associates, Customers, Partners

Prerequisites

Basic knowledge of Voice of IP (VoIP) technology

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