Implementing Avaya Aura Call Center Elite (5C00091)

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This...

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$2,800 USD GSA  $2,736.27
Course Code 0392
Duration 4 days
Available Formats Virtual, Classroom
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Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This virtual instructor led training gives learners the opportunity to explore the Avaya Aura Call Center Elite features and components. Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to installing and configuring Avaya Aura Call Center Elite. Students have the opportunity to follow and review the training materials at their own pace.

The implementing Avaya Aura Call Center Elite is designed to attend with your own equipment such as development PC or Mac.

This course is recommended for students preparing for the ACIS-7495 and ACSS-7860 credentials.

Skills Gained

Students will learn to,

  • Describe the Avaya Aura components.
  • Describe the Avaya Aura Call Center Elite features.
  • Configure the Expert Agent Selection feature.
  • Create agent login ID's and stations.
  • Describe and create virtual directory numbers.
  • Design, create and test call vectors for Avaya Aura Call Center Elite.
  • Describe vector variables and how they are used to create advanced vector test steps.
  • Describe and create dialing features including the dialing plan in Avaya Au ra Call Center Elite.
  • Describe methods for assigning user calling permissions and restrictions.
  • Describe the properties and creating of hunt groups, splits, and skills for agents.

Who Can Benefit

This training is only available to Associates, Customers, Partners.

Prerequisites

Course 7860W -Avaya Workforce Optimization Select for Enterprise
Course 7755V - Integrating Avaya Workforce Optimization Select
Course 7415V - lntegratingAvaya Oceana
Course 2430V -Administering Avaya Oceana

Course Details

Day 1

1. Avaya Aura Hardware

2. Call Center

  • Components
  • Concepts
  • Terms

3. Setting Up an Initial Call Center Configuration

Day 2

4. Administering a Dial Plan

5. Feature-Related System Parameters

6. Hunt Groups

7. Agents

8. Announcements

9. Music Sources

10. EAS, BSR, and Business Advocate

Day 3

11. VDN

12. Policy Routing Tables

13. Percentage Allocation

14. Service Hours Tables

15. Vector Routing Tables

16. Holiday Tables

17. Variables in Vectors (VIV)

18. Vector Events

Day 4

19. Building Call Flows

20. BCMS and CMS

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