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Avaya Aura Messaging Implementation, Administration, and Support

Course Details
Code: 2090V
Tuition (USD): $3,195.00 • Virtual (4 days)

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.

Skills Gained

  • What AAM is and it fits into the Avaya Messaging solution
  • Key components of an AAM system
  • Distinguish between Sites and a Topology architecture within AAM
  • Various redundancy options for AAM
  • Requirements for an AAM implementation
  • AAM Sites and Topologies
  • List the process to install the AAM appliance in a VMware environment
  • Perform the initial configuration required for AAM
  • Two User Mailbox license types used on AAM
  • Perform the initial configuration for an AAM Storage server and Application server
  • Add AAM test users to verify AAM configurations
  • Install the Avaya Messaging toolbar for Microsoft Outlook
  • Methods and accounts used to login to AAM
  • Identify system-wide parameters on AAM
  • Key features allowed by AAM when an administrator enables outbound SMTP-based traffic to external
  • SMTP hosts
  • Network servers with AAM
  • Configuration setting associated with AAM class of services
  • Feature functionalities available for users on AAM
  • List Application used within AAM
  • System Broadcast and Info Mailboxes used with AAM
  • How Caller Applications extend AAM features and services to users
  • How AAM can be configured with native or external faxing capabilities
  • Microsoft Exchange, Microsoft Exchange Store, and Microsoft Outlook integration with AAM
  • Various reports that can be generated from AAM
  • Monitoring and troubleshooting tools available in AAM
  • Access and view application server logs
  • Upgrade and migration options for AAM


Who Can Benefit

  • Avaya associates, business partners, and customers who will implement, administer, maintain, and troubleshoot Avaya Aura Messaging

Course Details

1. Avaya Aura Messaging Introduction

2. Hardware Overview

3. Pre-Installation Tasks and Installing the Software

4. Architecture Review

5. Prepare the Network

6. Telephony Server

7. Post-Installation Administration

8. Administer the Storage Role

9. Administer the Application Role

10. Test User

11. Clientless Outlook Toolbar

12. Preparing MS Exchange Store

13. System Administration

14. User Features

15. Alarms, Events, and Logs

16. Reports

17. Maintenance and Troubleshooting

18. Upgrades and Migration

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