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Avaya Aura Communication Manager Administration (5U00051)

  • Tuition USD $3,895 GSA  $3,250.13
  • Reviews star_rate star_rate star_rate star_rate star_half 4733 Ratings
  • Course Code 0651
  • Duration 5 days
  • Available Formats Virtual, Classroom

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

Skills Gained

  • Avaya configuration and solutions with Avaya Aura
  • Hardware components
  • System duplication and backup options
  • Types of telephones
  • Important boards and media modules
  • Use Avaya Site Administration to manage:
    • Dial plan and feature access codes
    • Analog and digital stations
    • IP stations
    • Call park, bridged call appearance, and other basic features
    • COS and COR
    • Abbreviated dialing
    • Call forwarding
    • Call coverage

Who Can Benefit

Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager

Course Details

Lab 1: Avaya Site Administration - ASA

Lab 2: PuTTY

Lab 3: Authentication, Authorizations, and Accounting (AAA) Services

Lab 4: Dial Plan

Lab 5: IP Telephones

Lab 6: Personal Station Access (PSA)

Lab 7: Copy, Alias, and Delete

Lab 8: Hold/Transfer Calls

Lab 9: Conference

Lab 10: Automatic Callback

Lab 11: Call Forwarding

Lab 12: Priority Calling

Lab 13: Calling Permissions

Lab 14: Service Observing

Lab 15: Bridged Call Appearance

Lab 16: Team Button

Lab 17: Meet me Conference

Lab 18: Hunt Group

Lab 19: Call Coverage

Lab 20: Abbreviated Dialing

Lab 21: ISDN, H.323, and SIP Trunk Configuration

Lab 22: ARS, AAR, and UDP Call Routing

Lab 23: Back Up (CM translations)

Lab 24: System Manager and Session Manager Configuration

2015-06-10 11:19:08.377000000

Lab 16: Team Button

Lab 17: Meet me Conference

Lab 18: Hunt Group

Lab 19: Call Coverage

Lab 20: Abbreviated Dialing

Lab 21: ISDN, H.323, and SIP Trunk Configuration

Lab 22: ARS, AAR, and UDP Call Routing

Lab 23: Back Up (CM translations)

Lab 24: System Manager and Session Manager Configuration

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

The labs and course material gave me valuable insights into cloud security architecture

I was very satisfied about how the course was organized. Sean Did a very good work

This is my second course with ExitCertified. This course exceeded my expectations. The teacher was great and the class was fun.

Great instructor, clear and concise course. Labs were easy to follow and worked perfectly.

The tool provided to practice the course teachings is very functional and easy to use.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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