Business Process Analysis & Design

  • Tuition USD $1,495
  • Reviews star_rate star_rate star_rate star_rate star_half 1066 Ratings
  • Course Code BP-ANALY-DESGN
  • Duration 3 days
  • Available Formats Classroom

This business process improvement course provides you with an opportunity to learn the essential knowledge and skills for applying the most effective and current business analysis techniques when modeling your business, comprehensively analyzing the current state, and subsequently designing the future state. The application of these techniques will be presented as part of an overall framework, as you identify key deliverables and the major steps from modeling and analysis of the current state and future state design.

Successfully completing this course will enable you to reach the level of proficiency needed to apply these techniques and analytical framework to your own work assignments.

  • NOTE: In-Classroom course length is 2 days

Skills Gained

In addition to the lecture and discussion of course-specific topics, team exercises in this course are designed to apply the techniques in creating required work products from examining a realistic business scenario.

The exercises are designed to provide an opportunity to evaluate and work with a number of situations representing actual conditions found in real businesses. As part of the learning process, participants will be asked to share their answers and the assumptions made in creating the work products. Review of group activities will be led by facilitators with extensive real-world experience modeling and analyzing businesses and their processes.

  • Learn the key objectives for business process improvement initiatives
  • Identify opportunities to improve business processes by following a systematic 10-step business improvement process that is simple to follow
  • Identify and document scope while alleviating scope creep
  • Apply the information elicited in the fact gathering process to create and analyze process models
  • Gain the knowledge and skills to estimate process time and cycle time
  • Discover how to clarify and validate the current state of the business process before jumping to solutions
  • Gain the required level of competencies to follow the basic steps in improving business process performance
  • Implement business process improvement methods to bridge toward the design of the future state
  • Apply improvements and refinements by creating the future state process model
  • Assess and select business process performance controls, metrics and targets

Who Can Benefit

  • Project Managers
  • Operations Research Analysts
  • Business Process Owners and Managers
  • Business and System Analysts, Strategic Planners
  • Process Improvement Specialists, TQM, and Six Sigma Team Members
  • Consultants & Analysts
  • HR Professionals dealing with the introduction of new skills and processes
  • Requirements Definition Specialists
  • Business Process and Quality Improvement Champions
  • Executives, Senior Management Directors
  • Operations & Accounting Professionals


Although it is not mandatory, students who have completed the self-paced Business Analyst Fundamentals eLearning course have found it very helpful when completing this course.

Course Details

1. Develop the Process List

Every workplace contains business processes, however not all business processes are documented. This section focuses on how to develop a process list. After identifying the business processes, decision-making tools are practiced to consider what is important to the business. These tools include using prioritization and weighting criteria to make decisions based on business needs. Finally, you will discover how to gain support and buy-in from key stakeholders.

2. Define the Scope

Identifying the scope of the business process is critical for defining the boundaries of the project. In this section you will learn how to identify and document the boundaries of the business process that needs to be improved. Discussion and consideration of overcoming scope creep problems is also reviewed regarding the business process. Finally, you will determine what approvals are necessary before moving into detailed business analysis.

3. Draw the Process Model

Process modeling ensures understanding of the business processes being analyzed. In this section you will learn the basics of process models, standard charting shapes, and the various levels used to draw business processes. Both visual models and text are practiced in this section to ensure understanding of the current state, as well as reviewing who needs to be involved in this step.

4. Estimate Time and Cost

Estimating time and cost for the current state involves analyzing process and cycle time, as well as existing costs to provide a return on investment. Examination of how to determine time and cost estimates for the current state is provided in this section, as well as the specific types of costs to analyze for potential business process improvement.

5. Validate the Process Model

Reviewing and confirming your analysis of the current state is critical before identifying potential improvements for the desired future state. This section focuses on the correct sequence to perform the validation steps with the project stakeholders. After validation is completed, improvement targets can begin to be identified.

6. Apply Improvement Methods

Now that the current state has been validated, the course focus begins to shift toward the future state. This section includes applying multiple techniques for proposing changes to the future state by using an extreme visual model. A process is followed to apply six improvement methods to ensure effective analysis work has been applied. Upon completion of analyzing what to improve, you will draw the process model for the proposed future state.

7. Establish Controls & Metrics

Adding controls to the business process ensures accuracy, reliability and can reduce errors. In this first part of the section you will identify controls necessary for the future state. Establishing metrics helps ensure effectiveness, efficiency and adaptability of the business process. The second part of this section will help you distinguish which metrics will help evaluate whether the improved business process will work as you planned.

8. Test the Process

Testing the new or improved business process helps to identify bottlenecks, as well as work out bugs, defects and/or errors. Testing also helps ensure the process meets stated goals and provides for smooth implementation of the business process. This section will help you identify what needs to be included in testing the proposed future state.

9. Evaluate Change Readiness

During the analysis process it is critical to consider what the business is trying to accomplish. Evaluating change readiness helps to create strategies for minimizing the change impacts on the workplace, the workers, as well as avoiding distractions. This section examines change impacts, resistors to change and how to create an implementation plan for the changes identified to the business process.

10. Perform Continuous Improvement

Continuous improvement is an ongoing effort to enhance products, services or processes. This section focuses on how to monitor a business process and make adjustments as necessary so the business process repeatedly gets better over time. You will learn how to use different root cause analysis techniques to improve business processes and how to put together a continuous improvement plan. Finally, you will monitor data to identify and rank performance problems once the business process has been piloted.

Hands-On Exercises:

Exercise 1 – Develop the Process List. The training division of a consulting firm needs your help evaluating which business process to improve. Working with your team, you will:

  • Review the background information for the case study.
  • Develop a process list using a decision-making tool.
  • Apply the scaling criteria learned in this section.
  • Determine which business process to improve.
  • Discuss your results with the other teams.

Exercise 2 – Define the Scope. Now that you have helped the training division determine which business process to improve, the firm is now deciding whether to test it in their area first before rolling it out to the rest of the company. The objective of this exercise is to determine the scope of the business process that will be used in further exercises. Working with your team, you will:

  • Read the system requirements description.
  • Define the scope of the business process.
  • Use a template to establish the scope of the project.
  • Discuss your results with the other teams.

Exercise 3 – Draw the Process Model. Once the scope of the business process has been identified, it is much easier to draw the process model. This exercise uses standard charting shapes to represent graphically via a process model the scope of the business process. Working with your team, you will:

  • Draw the process model for the case study.
  • Apply standard charting shapes to your process model.
  • Capture the current state of the business process and learn about detail documents.
  • Discuss your results with the other teams.

Exercise 4 – Estimate Time for the Case Study. Estimating time and cost on a process model involves looking at both process and cycle time in order to determine hard and/or soft cost savings. The objective of this exercise is to help you learn how to estimate how long the current state is taking the business to perform and how to equate that to costs. Working with your team, you will:

  • Estimate the time for the activities in the case study.
  • Compare your estimates with the other team's estimates.
  • Determine which activities will need process and/or cycle time improvement for the future state.

Exercise 5 – Validate the Process Model. This step ensures the business process has everything the key stakeholders of the business need. Once problems or opportunities are discovered, improvement targets for the business process can be identified. This exercise consists of a large group discussion to pinpoint improvement targets for the case study

Exercise 6 – Apply the Improvement Methods. There are six improvement methods to analyze when improving business processes. The objective of this exercise is to identify which of the six improvement methods would benefit the case study business process. Working with your team, you will:

  • Identify improvement methods for the case study by noting them on the current state process model.
  • Examine all six improvement methods in a specific order.
  • Create the future state process model based on your team's improvement recommendations.
  • Discuss your results with the other teams.

Exercise 7 – Establish Controls and Metrics. In order for the future state business process to be effective, it is important to identify where there could be potential problems with the improvements and how to measure if the improved business process meets the needs of the stakeholders. Working with your team, you will:

  • Identify the future state process model using control points.
  • Clarify and improve the success measurements from the scope definition document by writing SMART objectives and identifying specific metrics you will use to measure.
  • Discuss your results with the other teams.

Exercise 8 – Test the Process. Testing a new or improved business process is critical for ensuring the process will meet the needs of the stakeholders. This exercise consists of a large group discussion to identify recommendations for how to test the case study business process regarding test plan creation, scenario development, test plan implementation, feedback and retesting.

Exercise 9 – Evaluate Change Readiness. Moving from the current state to the future state involves change. Not everyone is excited about change and this step of the process oftentimes gets overlooked. The objective of this exercise is to learn how to evaluate change impacts and determine strategies to help the business cope with the changes. Working with your team, you will:

  • Examine the changes caused by the case study business process.
  • Complete an impact analysis for the case study.
  • Determine next steps for implementing the changes.
  • Discuss your results with the other teams.

Exercise 10 – Perform Continuous Improvement. The final section emphasizes how business processes need to involve ongoing efforts to ensure the business process does not become inefficient, ineffective and inadaptable. The objective of this exercise is to examine data from the case study to be used to practice ongoing refinements of the business process. Working with your team, you will:

  • Examine the data for the case study pilot.
  • Document conclusions.
  • Identify opportunities for continued improvement.
  • Discuss your results with the other teams.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

The instructor is very good and very accommodating and excellent in answering participant's questions.

Attended a Power BI class in McLean with this company. The instructor (Mike Staves) was very good and attentive to the groups' learning needs. The facility was very good and the staff was more than accommodating.

Great instructor and good class material. Labs were helpful and put together very well.

This was my second course through ExitCertified, and it continues to be a great way to learn and advance my career!

Very clean, great cafeteria and well sorted, very kind staff. The bathrooms have to be expanded as they might get crowded sometimes

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