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Effective Facilitation for Business Analysts

  • Tuition USD $1,695
  • Reviews star_rate star_rate star_rate star_rate star_half 4064 Ratings
  • Course Code 2657
  • Duration 2 days
  • Available Formats Virtual, Classroom

Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops.

In this highly interactive two-day course, you'll gain the skills to be an effective facilitator - one who can help stakeholders define their needs and form quantifiable requirements. You'll learn tested techniques for meeting planning and preparation, brainstorming, analysis, and decision-making. You will have the opportunity to practice these techniques in a safe environment with a trained facilitator who will give you relevant, timely feedback. Advanced topics will also be covered, including virtual facilitation, conflict management, and root cause analysis. You will leave class with the confidence to facilitate a meeting from the planning stages, motivating group participation, building consensus, maintaining session focus, and evaluating results for lessons learned.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Skills Gained

  • The role of facilitation in business analysis
  • Plan a facilitated meeting
  • Create an agenda and risk analysis
  • Use the appropriate facilitation techniques in a meeting
  • Plan for and facilitate in a virtual meeting environment
  • Use advanced brainstorming, analysis, and decision-making techniques
  • Manage conflict in a facilitated meeting

Who Can Benefit

Systems analysts, business analysts, requirements analysts, developers, software engineers, IT project managers, project managers, project analysts, project leaders, senior project managers, team leaders, program managers, testers, and QA specialists.

Course Details

1. Facilitation Basics

  • What Facilitation Is
  • The Role of the Facilitator
  • To Facilitate or Not to Facilitate?
  • Benefits of Facilitation
  • Facilitation in Business Analysis

2. Planning a Facilitated Meeting

  • Why Planning is Critical
  • Defining the Purpose
  • The Facilitated Meeting Planning Worksheet
    • Key Characteristics of Participants
    • Meeting Risks and Responses

3. Facilitation Techniques

  • Building an Agenda
  • Techniques for Facilitated Meetings
    • Brainstorming
    • Gap Analysis
    • T-Charts (or Force Field Analysis)
    • Model Types
    • Impact/Effort Grid
    • Multi-Voting

4. Conducting a Meeting

  • Facilitation Actions
  • Facilitation Behaviors

5. Virtual Meetings

  • Challenge of Teleconferences and Web-Conferences
  • Meeting with Dispersed Participants
  • Best Practices for Virtual Meetings

6. More Techniques for Facilitation

  • Brainwriting (Anonymous Brainstorming)
  • Root Cause Analysis
  • Criteria-Based Grid
  • How Various Models Can be Used with Groups

7. Managing Conflict

  • Understanding Conflict
  • Good vs. Bad Conflict
  • Resolving Conflict between Participants
  • Resolving Conflict between Participant and Facilitator

Exercises:

  • Complete a Facilitation Meeting Plan
  • Create Meeting Agenda
  • Practice Facilitating Multiple Meetings
  • Practice Root Cause Analysis
  • Complete a Criteria-Based Grid

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

The instructor really took his time and made sure I was able to understand the concepts.

Although there seemed to be too many links for the course, everything worked smoothly.

Concise and good to follow along. Although it is a lot to take in under a short period of time.

The exit certified aws course provided a good introduction to the tools available on aws.

Good training material and good instruction. More time needs to be provided for the lab work.

3 options available

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  • Aug 19, 2021 Aug 20, 2021 (2 days) GTR
    Location
    Virtual
    Language
    English
    Time
    08:30 17:00 EST
    Enroll
    Enroll
    SAVE on this course -  Promo Code: SUMMER500
  • Sep 23, 2021 Sep 24, 2021 (2 days) GTR
    Location
    Virtual
    Language
    English
    Time
    08:30 17:00 EST
    Enroll
    Enroll
    SAVE on this course -  Promo Code: SUMMER500
  • Jan 20, 2022 Jan 21, 2022 (2 days)
    Location
    Virtual
    Language
    English
    Time
    08:30 17:00 EST
    Enroll
    Enroll
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