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Active Leadership for IT Professionals

  • Tuition USD $2,195
  • Reviews star_rate star_rate star_rate star_rate star_half 508 Ratings
  • Course Code 8944
  • Duration 3 days
  • Available Formats Virtual, Classroom

Intense competition coupled with flattened hierarchies, multi-dimensional teams and a diverse working environment characterize today's business climate. This reality requires an equally diverse set of leadership practices and skills for anyone responsible for getting results with and through others. Recent studies confirm the leader is the prime factor for creating a productive work environment and contributing to higher employee retention.

The Active Leadership for IT Professionals program provides the concepts and the practices of Leadership in a high impact learning-environment to help leaders effectively coach, empower and lead individuals and teams to higher levels of performance.

Active Leadership for IT Professionals is available in three different formats. They are:

Face-to-Face Classroom: Join a professional facilitator and your peers in a 3-day in-class experience.

Virtual Classroom: Join a professional virtual facilitator and your peers in a 3-day virtual classroom. Participate from a distance through the Adobe Connect platform and engage with others in this dynamic session to build your leadership skills and abilities.

On-Demand: Complete the Active Leadership program on your own terms, working through on-demand modules in increments that fit your busy schedule.

Skills Gained

  • Assess personal leadership behaviours and attitudes that impact the performance of others
  • Plan and deliver clear, concise communication to direct, guide and engage employees
  • Understand what people need in order to change a behaviour or practice
  • Determine how ability and motivation impact performance and outcomes, regardless of the task
  • Explore three different leadership styles and when they should be used to maximize the performance of others
  • Match the appropriate leadership style to individuals and specific tasks
  • Explore how the foundational principles of coaching impact coaching results
  • Differentiate between "coaching for job" versus "coaching for career"
  • Provide behavioural feedback that recognizes and rewards employee performance
  • Use a consistent approach to providing feedback that reinforces desired behaviors and helps achieve performance improvements
  • Assess performance gaps and improve task performance
  • Coach, reinforce and create a motivational climate for employee growth and retention
  • Create a personal development plan based on assessed leadership strengths and development needs

Who Can Benefit

IT Managers, IT Professionals and Business Managers with team members or charged with leading teams.


Pre-work is required for this class, including two assessments:

  • Active Leadership Profile (self and others assessment)
  • Personal Needs Assessment (self assessment)

A three week timeline is necessary to complete the pre-work and assessments prior to attending class.

Course Details

1. The Context for IT Leadership

  • Balanced Approach to IT Leadership
  • Challenges of the IT Leader
  • Reflections on Leadership
  • Active Leadership Profile
  • Leadership Behaviors
  • Active Leadership Profile Assessment Results
  • More or Less
  • Active Leadership Model

2. Introduction to the Active Leadership Model

  • Tasks
  • Ability and Motivation
  • Task Ownership
  • Leadership Styles
  • Time
  • Detail and Frequency
  • Applying The Active Leadership Model
  • Case Studies
  • Considering Your Employees or Project Team Members
  • Compelling Reasons to Become a Better IT Leader
  • More or Less
  • From Now On

3. The Power of Communication

  • A Perspective on Communication
  • Communication Factors
  • Personal Needs and Active Leadership
  • Personal Needs
  • Some Tips About Using Personal Needs
  • Personal Needs: Understanding the Impact on You
  • Personal Needs: Understanding the Impact on Others
  • Using Personal Needs to Tailor Your Communication
  • Case Study and Personal Needs
  • Are You Listening?
  • Listening Quiz
  • Questioning Skills
  • Facts, Episodes, and Feelings
  • Using Facts, Episodes, and Feelings
  • Facts, Episodes, Feelings, and Questions
  • More or Less
  • Reflections on Leadership
  • From Now On

4. Coaching

  • What is Coaching?
  • Coaching Survey
  • Five Principles of Coaching
  • The Foundational Principles of Coaching
  • Why Coach?
  • Two Types of Coaching
  • Coaching and The Active Leadership Model
  • Assigning Tasks
  • Getting the Conversation Started
  • More or Less
  • Case Studies

5. Coaching

  • Case Studies
  • Active Leadership Worksheet: Your Own Case Study
  • Assessing Progress
  • From Now On

6. Motivating Others

  • The Motivation Behind Motivation
  • Providing Feedback
  • Active Leadership and Providing Feedback
  • Keys to Giving Effective Feedback
  • Four-Step Feedback Loop
  • Applying the Feedback Loop to Your Own Situation
  • More or Less
  • The Principles of Recognition and Reward
  • Non-Monetary Recognition and Rewards
  • Reflections on Leadership
  • Reinforcing Unwanted Behavior
  • Unintentionally Reinforcing Unwanted Behavior
  • Providing Feedback and the Principles of Recognition and Reward
  • Coaching in Increments
  • Improving Task Performance
  • Case Study
  • More or Less
  • Progressive Discipline
  • From Now On

7. Making Choices

  • What Happens Next?
  • Reflections on Leadership
  • Your Personal Development Plan
  • Focusing Your Choices
  • The Picklist
  • Building Your Own Picklist
  • Learning Exchange: Meeting with Your Manager

8. The Active Leader's Toolkit

  • Tools to Make a Difference
  • Tools Summary
  • More or Less Answer Sheets

7. Recognizing and Rewarding Performance

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.


Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Great company to work with. Have taken training with Exit in the past. This experience is consistent with the others.

very good... also gave relevant examples to our current business requirements.

The course material was laid out logically. There are a lot of aws services and concepts to cover in the three days but overall was a good learning experience.

Took 3-day AWS DEV class with Ken Krueger teaching it, and I was very pleased with TechData ExitCertified overall - the Class materials and Knowledge/Interaction level from the Instructor (Ken K.) were excellent. Highly recommended, 5 Stars!

A nice, albeit dense, course that runs through a lot of key AWS services and concepts.

4 options available

  • Sep 21, 2020 Sep 23, 2020 (3 days)
    08:30 16:30 EST
  • GTR Oct 19, 2020 Oct 21, 2020 (3 days)
    08:30 16:30 EST
  • Nov 16, 2020 Nov 18, 2020 (3 days)
    08:30 16:30 EST
  • Dec 14, 2020 Dec 16, 2020 (3 days)
    08:30 16:30 EST
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