Winter Savings - Save on IT Training Using Promo Code FROSTBYTE


Consulting Fundamentals (CO10)

  • Tuition USD $1,395
  • Reviews star_rate star_rate star_rate star_rate star_half 1552 Ratings
  • Course Code 8963
  • Duration 2 days
  • Available Formats Virtual, Classroom

As the business environment becomes more complex and the pace of technology-led change continues to accelerate, the level of knowledge that technical professionals need to have to successfully plan and implement IT related projects continues to increase. Many organizations are moving from providing commodity products, to providing professional services and complete solutions. This is equally true in the public sector, in which services are offered to the public, to businesses, and to other government departments. It is also true for internal service organizationorganizations that offer services to others within the same company or government body. 

To remain competitive and ensure they are successful implementing IT-led projects internally and fully addressing the business needs of their clients, organizations need technical people who are able to consult with their clients. Professionals whose roles include significant client involvement coupled with technical work need to evolve to a more consultative relationship with their clients. 

This is an interactive workshop that helps both internal and external consultants build the skills and knowledge to increase their credibility and competency as a technical consultant.

Skills Gained

  • Use the five-step consulting engagement life cycle and associated key actions to successfully consult with your clients
  • Value technical consulting brings to the client, to the consulting company and to the consultant
  • Assess your behaviours against the competencies required for technical consulting and identify how to leverage your strengths and close any gaps
  • Increase your technical credibility and value by adding consulting skills to your current skill set

Who Can Benefit

  • Anyone in an internal or external consulting role
  • Project managers
  • Business analysts
  • IT professionals
  • Engineers
  • Other technical professionals who would like to improve the outcomes of their consulting engagements by:
    • Deepening their skills and competencies across the entire consulting life cycle
    • Using a set of proven tools to achieve better results in current and future engagements
    • Using communication techniques to better understand client needs and preferences
    • Aligning decision makers to gain buy-in and commitment
    • Preparing project teams to ensure successful solution implementation


Self-study work on the consulting skills portal needs to be completed prior to class. 

Course Details

1. Prework: Preparation Phase

  • Identifying a Client Opportunity
  • Consulting Behaviours Benchmark Assessment
  • Your Personal Learning Goals

2. Introduction

  • Introduction to workshop
  • Personal learning objectives
  • The Consulting Life Cycle
  • The definition and value of technical consulting
  • The Consulting Competency Model

3. Engage the Client

  • Establishing an initial relationship
  • Making a preliminary assessment of needs
  • The Strategic Questioning Process
  • Active listening
  • Recognizing and dealing with client resistance
  • Confirming the scope of the engagement

4. Gather and Analyze Information

  • Collecting and organizing data
  • Establishing a clear definition of desired outcomes
  • Identifying success criteria
  • Analyzing the data
  • Selecting the best solution option
  • Developing and testing an initial recommendation

5. Present Findings and Recommendations

  • Planning your recommendation message
  • Structuring your communication to achieve your objectives
  • Delivering a compelling presentation
  • Recognizing and handling client concerns or objections

6. Plan and Implement Recommendations

  • Identifying and mitigating implementation risks
  • Transitioning responsibilities to project teams
  • Ensuring client satisfaction during implementation

7. Evaluate Results and Evolve Engagement

  • Ending a specific consulting engagement
  • Evaluating the engagement and identifying lessons learned
  • Celebrating successes
  • Evolving the relationship

8. Connection

  • Your personal action plan

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

ExitCertified did a good job in hosting this course. From the instructor to facilities. Good job!

ExcitCertified(Tech Data) was great and I enjoyed my experience with them. Looking forward to taking more courses with them!

TX3181/3191 Courses. Really good course, highly recommended for TWS/D users.

Content and Instructor were great. Just need more time during the day for labs.

It was a pretty good general overview. To actually use this stuff, however, I recognize that there would need to be a further dive.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

Contact Us 1-800-803-3948
Contact Us Live Chat
FAQ Get immediate answers to our most frequently asked qestions. View FAQs arrow_forward