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Technical Communication Essentials

  • Tuition USD $1,395
  • Reviews star_rate star_rate star_rate star_rate star_half 853 Ratings
  • Course Code TECH-COMM-ESS
  • Duration 2 days
  • Available Formats Classroom

Successfully communicating technical information carries a unique set of challenges. You have to convey complex and highly specialized concepts to audiences that may have only a partial understanding of what you're talking about (or may not understand at all), and these technical concepts can often have dramatic real-world effects. To operate effectively in this environment, you need to optimize your writing abilities. In this course, you'll learn tools and techniques that will help you communicate technical information more clearly, more concisely, and with better outcomes. You'll use the 6 Cs to improve your writing style, including appropriate tone and voice. Use the Path to Understanding communication model to identify your audience and their needs and to determine how to meet your communication objectives. You'll also learn how to assess your audience's level of technical understanding and tailor your communication to meet it. Additional topics include how to communicate to all levels of the organization; the purpose of jargon -- when to use it and when not to; how to use visuals to underscore your written content; and how to write detailed, yet highly readable documentation that can be used by downstream users. You'll also learn principles for creating documentation for different modalities.

Skills Gained

  • Adjust your writing style to meet the needs of both technical and non-technical audiences
  • Use graphics to create impact and enhance readability of technical documents
  • Interview technical experts to get the best information for producing technical content
  • Write clear, concise, and helpful user guides, FAQs, glossaries, and other technical communication products

Who Can Benefit

Business professionals, IT Project Managers, Project Managers, Project Coordinators, IT Project staff, Business Analysts, System Analysts, IT directors


We highly recommend bringing a laptop to class should you prefer working on your device or bring an external drive if you wish to save the documents completed during the in-class exercises.

Course Details

Course Outline

1. Write a Baseline Email

2. Apply Best Practices

  • Business writing
  • Business style
  • Business writing best practices
  • 6 Cs

3. Assess the Audience

  • The writing process
  • Planning your message
  • Setting a communication objective
  • Assessing your audience
  • The path to understanding
  • Analyzing your audience
  • Identifying stakeholder needs and preferences

4. Plan the Content

  • Planning your message
  • Structure

5. Correct the Language Convention Problems

  • Language conventions
  • Grammar basics
  • Misplaced modifiers
  • Punctuation
  • Capitalization

6. Build Effective Sentences and Paragraphs

  • Structuring sentences
  • Transitions
  • Structuring paragraphs
  • Word choice
  • Usage
  • Literally
  • Leaning and connotation
  • Words to use carefully
  • Active vs. passive voice
  • Bullets vs. numbering
  • Trim your writing

7. Write a Product Description

  • Product descriptions
  • Formatting tips
  • Getting past writer's block

8. Explain a Topic to a Lay Audience

  • Principles of technical communication

9. Interview for Technical Information

  • Writing instructions
  • Conducting interviews for technical information

10. Use Graphics Effectively

  • Characteristics of good graphics
  • Considerations when using graphics

11. Define Terms

  • Best practices for defining terms
  • Glossaries
  • In-line definitions

12. Apply a Style Guide

  • Standards
  • Style guides

13. Write a Set of FAQs

  • FAQs
  • Common questions

14. Revisit Your Email Writing Skills

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

AZ-300 course experience was good . Eylem Uysal was very good, the best instructor and i had really good experience attending course and classes with Eylem.

I ended up taking an iMVP class; I was originally skeptical, as other online classes have had issues, but ExitCertified puts a little more effort into this, including making sure you have a good headset and camera to keep the classes more interactive, and they also provide better back-office support to their trainers than other vendors. I do recommend the iMVP over the classroom.

I had a good and comfortable remote training experience. Look forward to more such trainings.

This is the first time I have taken course on ExitCertified. It's pretty good and it's very easy to learn and the layout is nice. The labwork is also presented pretty well.

The courses are very in-depth and useful to get a good idea of everything and get going from there.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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