In this course, you will learn the skills needed to effectively manage vendors. Through hands-on exercises, you'll develop an integrated understanding of how vendors are chosen, motivated and managed.
During this course you will be introduced to the procurement life cycle and the three pillars of successful vendor management: commitments, relationships, and metrics. Commitments refer to the exchange of obligations in the forms of agreements, contracts, and statements of work. Relationships refer to the management of interactions between buyer and seller, starting from governance protocols to the negotiations of change. Metrics refer to the data that is collected during the execution of a procurement project and used to gauge performance. You will learn how to design metrics that will motivate the desired behavior and maximize value.
If you are pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US, you must attend at least 90% of class, participate in class exercises, and score at least 72% on an end-of-class, multiple-choice assessment.
Procurement life cycle and its relationship to vendor management
Three pillars of vendor management success
Importance of carefully exchanging commitments
Elements of contracts, statements of work (SOWs), and service level agreements (SLAs)
Variety, function, and components of vendor agreements
Change control procedures and governance practices
Negotiating techniques that support productive working relationships
Role and function of performance metrics, key performance indicators (KPIs), and vendor performance scorecards
Managing vendor relationships as the key to success
Who Can Benefit
Anyone who interacts with vendors, either as a manager or a user of vendor supplied services
Project managers, program managers, supervisors, and general managers
Vendor Management Success
Procurement Life Cycle
Procurement Life Cycle vs. Vendor Management
Three Pillars of Vendor Management Success
Vendor Selection Techniques and Considerations
Exchange of Commitments to Vendor Management Success
Various Types of Vendor Agreements
Evaluation of Bid Proposals
Structure and Purpose of Contracts
Creating Effective SOWs
Contract Type in Relationship to Delivery Risk
Managing Vendor Relationships
Vendor Governance Practices and Procedures
Changing Controls Systems
Negotiating in a Principles Way
Sharing Success with Vendors
Alternative Dispute Resolution Techniques
General Management Skills
Focusing on the Best Metrics not the Easy Ones to Collect
Application of KPIs
Role of the Responsibility Assignment Matrix (RASCI)
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Does the course schedule include a Lunchbreak?
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
How can someone reach me during class?
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
Does ExitCertified deliver group training?
Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact email@example.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
The training was good but needed the basic skills of maximo before getting deep in the configuration of it.
Concise and good to follow along. Although it is a lot to take in under a short period of time.
They are very good and made sure we had all the appropriate materials for class.
Instructor, Training material & span of the training is neatly planned.
They were very good. They made sure everyone was able to get into the training and got all of the material needed for class.