When does class start/end?
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Module 1: Introduction to IP Telephony Lesson 1: Exploring IP Telephony Lesson 2: Describing Deployment Models Lesson 3: Understanding Advanced Multisite Features Module 2: Defining the Basic Configuration Lesson 1: Logging In to Cisco Unified Communications Manager Lesson 2: Examining Basic Server Configuration Lesson 3: Describing Multilevel Administration Lesson 4: Configuring DRS Backup and Restore Procedures Module 3: User Administration Lesson 1: Understanding User Configuration Lesson 2: Using the User Web Pages Module 4: Exploring Phone Registration and Cisco Unified IP Phones Lesson 1: Configuring System Parameters Lesson 2: Supporting Cisco Unified IP Phones Lesson 3: Exploring Phone Registration and IP Phone Communications Lesson 4: Utilizing the Bulk Administration Tool (BAT) Module 5: Basic Route Plan Configuration Lesson 1: Implementing Dial Plan Connectivity Lesson 2: Creating Route Plans Module 6: Route Filters and Digit Manipulation Lesson 1: Configuring Translation Patterns and Route Filters Lesson 2: Implementing Digit Manipulation Module 7: Class of Control Lesson 1: Defining Class of Control Lesson 2: Using Class of Control Features Module 8: Understanding Media Resources Lesson 1: Defining Media Resources Lesson 2: Exploring Media Resource Management Module 9: Features and Services Lesson 1: Describing Basic Features Lesson 2: Exploring Hunt Groups Lesson 3: Describing Phone Services Labs for ACUCM: Lab 2-1: Navigating Cisco Unified Communications Manager Lab 2-2: Configuring CUCM Basic Settings Lab 3-1: Working with User Accounts Lab 4-1: Configuring the System to Support Cisco IP Phones and Jabber Clients Lab 4-2: Using the CUCM Bulk Administration Tool to Add Phones Lab 5-1: Configuring Basic Dial Plan Elements Lab 6-1: Configuring Simple Digit Manipulation in CUCM Lab 7-1: Implementing Calling Privileges and Restrictions Lab 8-1: Configuring Media Resources, MeetMe and Conference Now Lab 9-1: Configuring User Features, Call Pickup and Intercom Lab 9-2: Configuring Hunt Groups and Call Coverage Appendix: Integrating CUCM with Cisco Unity Connection Voice-Mail AUC Course Outline: Module 1: Introduction to Cisco Unity Connection Lesson 1: Overview of Cisco Unity Connection Lesson 2: Navigating Cisco Unity Connection Lesson 3: Understanding Call Handlers, Users, and Call Flow Module 2: Configuration of Users and Contacts Lesson 1: Explaining Users and Contacts Lesson 2: Managing Multiple Users Module 3: Implementation of Features Lesson 1: Implementing the Dial Plan Lesson 2: Understanding User Features Lesson 3: Accessing Voice Messaging and User Features Lesson 4: Managing Distribution Lists Module 4: Use of Cisco Unity Connection Applications, Tools and Reports Lesson 1: Designing an Audiotext Application Lesson 2: Using Cisco Unity Connection Tools and Reports Lesson 3: Using the DRS Labs for AUC: Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Lab 2-1: Preparing to Configure Users and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple Users Lab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Integrated Messaging and User Features Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports
Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Use the various applications, tools, and reports that are available in Cisco Unity Connection
The primary audiences for this course are: Phone Network Administrators Data System Administrators Entry-level Network Engineers IT Support Personnel Helpdesk Support Staff The secondary audience includes: Learners looking to gain a technical overview of Cisco Unified Communications Manager Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2) Introduction to Cisco Unity Connection for Network Engineering Staff Personnel
Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks Basic understanding of Cisco Unified Communications Manager
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
We have training locations across the United States and Canada. View a full list of classroom training locations.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.
Course Material was well presented and labs were interesting and hand on experience
Great training company. Use them. Worth every penny. Instructors are great, equipment is great, system is great.
I ended up taking an iMVP class; I was originally skeptical, as other online classes have had issues, but ExitCertified puts a little more effort into this, including making sure you have a good headset and camera to keep the classes more interactive, and they also provide better back-office support to their trainers than other vendors. I do recommend the iMVP over the classroom.
A nice, albeit dense, course that runs through a lot of key AWS services and concepts.
Really nice and helpful staff! Office has well thought out interior design and plenty of snacks and drinks and coffee.
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