ICER - Implementing Cisco Emergency Responder

  • Tuition USD $2,695
  • Reviews star_rate star_rate star_rate star_rate star_half 1066 Ratings
  • Course Code ICER
  • Duration 2 days
  • Available Formats Classroom, Virtual

Understanding the Architecture for Emergency Calls Introducing Cisco Emergency Responder Cisco Emergency Responder Cisco ER Deployment Models What Happens When an Emergency Call Is Made Cisco Unified Communications Manager Configuration for Cisco Emergency Responder System Interactions During Emergency Calls Configuring Cisco Unified Communications Manager Support Components Integration of Cisco Emergency Responder with Cisco Unified Communications Manager Cisco Emergency Responder Interfaces Cisco Emergency Responder Administration Interfaces Initial Configuration of Cisco Emergency Responder Initial Cisco ER Configuration Creating ERLs Working with EnergyWise Using Cisco Emergency Responder with Intrado V9-1-1 Services Configuring Users and Role-Based System Access Using the Cisco ER User Interface Working with ALI Records Understanding the Disaster Recovery System   Labs Lab 1: Connect to and Set Up Remote Lab Environment Lab 2: Configure CUCM to Send Emergency Calls to CER Lab 3: Configure CER to Accept and Route Emergency Calls Lab 4: Verify Outbound and Inbound Emergency Dialing and Alerts Lab 5: Using the Cisco ER User Interface Lab 6: Working with ALI Records Lab 7: Implementing CUCM Emergency Call Handlers Lab 8: Performing a Backup of CER

Skills Gained

E911 architecture and terminology ICER installation requirements How the CER and CUCM systems route E911 calls Configure CUCM for integration with CER Configure CER for integration with CUCM Add and configure ERLs and ELINs Configure CER users Backup and restore a CER system

Who Can Benefit

Network Administrators, Network Engineers, and Systems Engineers Anyone working towards CCNP Voice Certification


To fully benefit from this course, students should have the following prerequisite skills and knowledge:  Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Great training company. Use them. Worth every penny. Instructors are great, equipment is great, system is great.

Lab infraestructure is very suitable and works pretty good help to understand better the concepts exposed during the training.

Very organized and provides a ton of information both in class and for self study. I highly recommend ExitCertified for AWS training.

Very educational and enjoyable. Format was excellent; recommend to anyone who wants to get serious about learning AWS.

We covered a lot of material in three days. This was a real crash course in different AWS Infrastructure.

1 options available

  • GTR Nov 9, 2020 Nov 10, 2020 (2 days)
    Virtual, CA
    10:00 AM 6:00 PM EDT
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