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CCCEF - Cisco Contact Center Enterprise Fundamentals (CCCEF)

  • Tuition USD $4,195
  • Reviews star_rate star_rate star_rate star_rate star_half 482 Ratings
  • Course Code CCCEF
  • Duration 5 days
  • Available Formats Classroom

Module 1: Exploring Communications Manager and Unity Connection Describe, at a high level, the Cisco Communications Manager and Unity connection solution  Describe the role of Cisco Unified Communications Manager  Clusters

Skills Gained

After completing this course, students will be able to... Describe the Cisco Unified Communications Manager and Unity Connection Solution and identify key terms, configuration, and architecture. Describe the Cisco Unified Contact Center E

Who Can Benefit

This course was developed for anyone in the contact center team who would like a better understanding of the intricacies of their Cisco contact center enterprise environment  This might include Business Analysts, Operations Specialists, Engineers, Techni

Prerequisites

Basic understanding of contact center KPIs Basic knowledge of networking  and components is helpful but not required  Functional use of a Windows PC and multitasking

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

I took the AWS training class. Instructor was fantastic and the labs were fun and easy to understand. I had no issue! :)

This is my second class with this Tech Data ExitCertified Personnel. I learned so much in BigFix Foundations and BigFix Inventory. Very well organized training instructors and well organized course contents and labs. I am glad I have attended.

The training class was very well organized and the instructor, Joel, did an excellent job. He was very knowledgable and engaging and was very good at making things make sense.

Great course led by a knowledgeable instructor. Would definitely recommend this course to any one I know that is looking to get an AWS Cert. The 4 day course was a great pace. So glad we had that extra day compared to the 3 day course. It really helped a lot and was really worth it. Thank you!

La experiencia fue muy buena, le doy la mayoría del merito al instructor, resulto excelente y muy apegado a la realidad.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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