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CCEFIN - Finesse Operations for Cisco Contact Center (CCEFIN)

Cisco Finesse Basics Basic Finesse Customization Gadgets The REST API Troubleshooting Skills Gained Those wanting to customize the Agent and Supervisor desktop out of the box solution IT support...

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$3,299 USD GSA  $2,825.34
Course Code CCEFIN
Duration 3 days
Available Formats Classroom
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Cisco Finesse Basics Basic Finesse Customization Gadgets The REST API Troubleshooting

Skills Gained

Those wanting to customize the Agent and Supervisor desktop out of the box solution IT support staff that need to be able to troubleshoot the Finesse Server and interfaces Administrators that want to use the basic tools to customi

Who Can Benefit

Basic familiarity with Contact Centers.

Prerequisites

This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and superv