CVPD Java Development

  • Tuition USD $4,250
  • Reviews star_rate star_rate star_rate star_rate star_half 1066 Ratings
  • Course Code CVPD-JD v11
  • Duration 5 days
  • Available Formats Classroom

This 5-day class is a hands-on programming course for those using the CVP Java API to extend the functionality of CVP Call Studio. Participants will learn to write, compile, deploy and maintain custom components for CVP Call Studio and VXML Server. It will be assumed that participants are familiar with CVP Studio and Java. This course strongly emphasizes hands-on application development of Java classes to extend Self-Service applications using the Cisco Java API.

Prerequisites

Working knowledge of CVP Studio application development and deployment Basic experience programming with Java

Course Details

TOPICS

  • Introduction to the Java API, its capabilities and limitation
  • The different ways to extend Studio functionality (see below)
  • Using VXML Server administrative scripts to maintain Java
  • Introduction to Voice Elements and Voice Foundation Classes (VFCs) and their complexity

HANDS-ON PROGRAMMING TOPICS

  • Standard Actions and Decision
  • Configurable Action and Decision elements that display as new elements in Studio. Learn to configure various types of settings such as repeatable settings, dependent settings, settings that display as an enumeration list, etc.
  • Say it Smart plugins - Say it Smarts convert data into a list of audio files and/or text for TTS playback. For example, create a plugin to spell data to the caller.
  • Start of Call classes - execute code at the start of visit to an application. This is used to create session variables based on ICM passed data, log on to a database, set a default language and audio path based, read configuration settings from a file or database into local variables.
  • End of Call classes - execute code at the end of visit to an application, regardless of how the visit ends (hangup, complete, error, application transfer, telephony transfer).
  • Start of Application classes - execute application specific code whenever VXML Server is started or the application is updated. This is often used to create customer detail records.
  • End of Application classes - execute application-specific code whenever VXML Server is shut down or the application is suspended.
  • Get and Set Global and Application Data - Global variables and Application variables remain in memory between phone calls but can only be accessed through Java code.
  • Dynamic Configurations - used to configure Settings and Audio for Studio elements at runtime using Java. This is especially useful for building Dynamic Menus with varying number of options and audio prompts.
  • Extend existing Studio elements and Say it Smart Plugins- add settings, catch Java exceptions, encapsulate multiple elements
  • Extend Say it Smart Plugins- add multiple language capabilities, make existing Say it Smarts more resilient to errors.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

The instructor is very good and very accommodating and excellent in answering participant's questions.

ExitCertified has well experienced and professional instructors that make their training sessions a remarkable one.

Great overview of the AWS architecture. It covered most of the products and building blocks to design in AWS.

The learning format is great and allows one to still keep up with daily work activities.

well organized and designed course. Tommy is good teacher and answer our all the questions

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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