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CICD 1.0 - Implementing Cisco Collaboration Devices

  • Tuition USD $3,995
  • Reviews star_rate star_rate star_rate star_rate star_half 1926 Ratings
  • Course Code CICD 1.0
  • Duration 5 days
  • Available Formats Classroom

Module 1: Cisco Unified Communications Solutions Lesson 1: Understanding the Components of Cisco Unified Communications Solutions Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions Module 2: Administrator and End-User Interfaces Lesson 1: Understanding Administrator Interfaces Lesson 2: Understanding End-User Interfaces Module 3: Call Flows in Cisco Call Control Platforms Lesson 1: Understanding Call Flows and Call Legs Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express Module 4: Endpoint and End User Administration Lesson 1: Understanding End-User Characteristics and Configuration Requirements Lesson 2: Understanding End-User Implementation Options Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements Lesson 4: Understanding Endpoint Implementation Options Module 5: End User Telephony and Mobility Features Lesson 1: Understanding Telephony Features Lesson 2: Enabling Telephony Features Lesson 3: Understanding Mobility Features Lesson 4: Enabling Mobility Features Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service Lesson 1: Understanding Cisco Unity Connection Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Lesson 3: Understanding End User and Voice Mailbox Implementation Options Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service Module 7: Cisco Unified Communications Solutions Maintenance Lesson 1: Providing End-User Support Lesson 2: Understanding Cisco Unified Communications Manager Reports Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool Lesson 5: Monitoring Voicemail in Cisco Unity Connection Lesson 6: Understanding the Disaster Recovery System Labs:  Hardware Lab 1: Explore Administrator Interfaces Hardware Lab 2: Explore End-User Interfaces Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express Hardware Lab 5: Implement End Users Hardware Lab 6: Implement Endpoints Hardware Lab 7: Enable Telephony Features Hardware Lab 8: Enable Mobility Features Hardware Lab 9: Implement End Users and Voice Mailboxes Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service Hardware Challenge Lab 11: Provide End-User Support Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports Hardware Lab 13: Monitor the System with Cisco Unified RTMT Hardware Lab 14: Back Up Cisco Unified Communications Manager

Skills Gained

Upon completing this course, students will be able to meet the following objectives: Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and CIsco Unified Communications Manager IM and Resence Service Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Describe the telephony features supported in CIsco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications Describe how to maintain a Cisco Unified communications solution

Who Can Benefit

The primary target audiences for the course are: Network administrators and network engineers CCNA Collaboration candidates Secondary target audience: Systems Engineers

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Great training platform, signing up for courses is made easy and a great customer support team is there to answer any question and provide assistance during application. The course was great overall, instructor explained everything throughly and quickly answer any incoming questions.

I thought the labs and content were helpful in understanding the services associated with devops

Well planned presentations. Live Demo. Excellent labs to ensure comprehension.

I am very pleased with how the trainings are structured. They are very well prepared and bring a lot of value.

This was my second course through ExitCertified, and it continues to be a great way to learn and advance my career!

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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