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CICD 1.0 - Implementing Cisco Collaboration Devices

  • Tuition USD $3,995
  • Reviews star_rate star_rate star_rate star_rate star_half 347 Ratings
  • Course Code CICD 1.0
  • Duration 5 days
  • Available Formats Classroom

Module 1: Cisco Unified Communications Solutions Lesson 1: Understanding the Components of Cisco Unified Communications Solutions Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions Module 2: Administrator and End-User Interfaces Lesson 1: Understanding Administrator Interfaces Lesson 2: Understanding End-User Interfaces Module 3: Call Flows in Cisco Call Control Platforms Lesson 1: Understanding Call Flows and Call Legs Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express Module 4: Endpoint and End User Administration Lesson 1: Understanding End-User Characteristics and Configuration Requirements Lesson 2: Understanding End-User Implementation Options Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements Lesson 4: Understanding Endpoint Implementation Options Module 5: End User Telephony and Mobility Features Lesson 1: Understanding Telephony Features Lesson 2: Enabling Telephony Features Lesson 3: Understanding Mobility Features Lesson 4: Enabling Mobility Features Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service Lesson 1: Understanding Cisco Unity Connection Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Lesson 3: Understanding End User and Voice Mailbox Implementation Options Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service Module 7: Cisco Unified Communications Solutions Maintenance Lesson 1: Providing End-User Support Lesson 2: Understanding Cisco Unified Communications Manager Reports Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool Lesson 5: Monitoring Voicemail in Cisco Unity Connection Lesson 6: Understanding the Disaster Recovery System Labs:  Hardware Lab 1: Explore Administrator Interfaces Hardware Lab 2: Explore End-User Interfaces Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express Hardware Lab 5: Implement End Users Hardware Lab 6: Implement Endpoints Hardware Lab 7: Enable Telephony Features Hardware Lab 8: Enable Mobility Features Hardware Lab 9: Implement End Users and Voice Mailboxes Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service Hardware Challenge Lab 11: Provide End-User Support Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports Hardware Lab 13: Monitor the System with Cisco Unified RTMT Hardware Lab 14: Back Up Cisco Unified Communications Manager

Skills Gained

Upon completing this course, students will be able to meet the following objectives: Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and CIsco Unified Communications Manager IM and Resence Service Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Describe the telephony features supported in CIsco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications Describe how to maintain a Cisco Unified communications solution

Who Can Benefit

The primary target audiences for the course are: Network administrators and network engineers CCNA Collaboration candidates Secondary target audience: Systems Engineers

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Structured training in a great environment with knowledgeable and patient instructor

Awesome instructor with in-depth knowledge and the ability to present in a meaningful & understandable way. This course will provide a solid foundation within DataStage that can be used immediately. I highly recommend this course.

Excellent course. Ruben Lopez is an outstanding instructor. Learned tons of information. Would recommend ExitCertified to anyone!

I was really happy with the overall experience of attending a remote course through ExitCeritfied.

The AWS Solution Architect Associate class is well organized. The instructor was professional and knowledgable. I would recommend this to co-workers as well as friends.

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