This is an Associate-level self-study technical course in the curriculum for the CCNA Collaboration certification. This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
Describe how to maintain a Cisco Unified Communications solution
Who Can Benefit
Network Video Engineer
Collaboration Tools Engineer
Collaboration Sales/Systems Engineer
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Cisco Digital E-Learning benefits students in many ways, as it’s:
Effective: Covers every learning style, with HD instructor-led video, searchable transcripts, and full Student Guide textbook
Interactive: Offers engaging Discovery Labs for hands-on learning, plus graded challenge assignments to measure progress
Flexible: Increases learning convenience, as students can work at their own pace, anytime, anywhere
Integrated: Provides everything in one place; no multiple systems to log into
Unrivaled: Gives you the benefits of Cisco expertise, based on years of unmatched learning and certification experience
Other Instructional features include:
Search, which lets students go through all the instruction guides, as well as transcripts of videos
Lab recordings, which let students see how other students performed in labs, to improve peer learning
Labs-at-a-glance, showing each student’s complete and incomplete labs, so they can track progress and make improvements
Compatibility with smartphones and tablets, so students can learn wherever they go, with their progress saved for them
Synchronized learning on multiple devices, so students can switch between a laptop and a tablet without losing their place
Gamification, with achievement badges and medals awarded for mastering content and study techniques
Leaderboard, indicating how the top 10 students rank, to add a friendly, competitive element
Bookmarking, which lets students flag and add notes to important concepts or areas they want to review
Glossary that can be easily browsed, with important terms highlighted
Social media links, so students can share their progress on Facebook, LinkedIn, or Twitter
Certificate of completion awarded to all students who finish each course
Topic videos, including slides and a whiteboard to illustrate important fundamentals from a specific topic or subtopic
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Does the course schedule include a Lunchbreak?
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
How can someone reach me during class?
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
Does ExitCertified deliver group training?
Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact email@example.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
The tool provided to practice the course teachings is very functional and easy to use.
Overall ExitCertified is a great training provider and the remote learning is as effective as in person.
it was good and very informative. Instructure covered everything in detail.
Good Course. We covered a lot of material in a short amount of time. This course had useful labs that built upon each other.
The instructor really took his time and made sure I was able to understand the concepts.