When does class start/end?
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Deploying Cisco Unified Intelligence Center v1.1
The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end...
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$3,495 USD
Course Code
DUIC-1-1
Duration
3 days
Available Formats
Classroom
The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
Skills Gained
Upon completing this course, the learner will be able to meet these overall objectives:
- Provide a comprehensive overview of Cisco Unified Intelligence Center
- Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
- Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
- Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements
Who Can Benefit
The primary audiences for the course are as follows:
- Cisco customers
- Cisco technology partners
- Cisco employees
Prerequisites
The knowledge and skills that a learner should have before attending this course are as follows:
- A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
- A working knowledge of contact center operations is desirable.
Course Details
Module 1: Cisco Unified Intelligence Center Overview
Lesson 1: Introducing Cisco Unified Intelligence Center
- Cisco Unified Intelligence Center Primary Goal
- Cisco Unified Intelligence Center Deployment Models
- High-Level Architecture
- Personalizing Reports
- Operation, Administration, Maintenance, Provisioning
- Using Cisco Unified Intelligence Center
- Working with Stock Reports
- Dashboards
Lesson 2: Managing Cisco Unified Intelligence Center Components
- Cisco Unified Intelligence Center Controller
- About the Administration Console
- About Cisco Unified Intelligence Center Super User Roles
- About Devices
- Control Center Drawer
- Cluster Configuration Drawer
- Network Management Drawer
- Tools Drawer: RTMT
- Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
Lesson 3: Understanding Cisco Unified Intelligence Center Deployment Considerations
- Report and Database Compatibility
- Deployment Models
- Cisco Unified CCE Databases and Data Type Availability
- Cisco Unified Intelligence Center Sizing Considerations
- Member Nodes
- Database Replication: Multiple Nodes
Lesson 4: Understanding Cisco Unified Intelligence Center Security and License Types
- Licensing
- Sizing Tool
- Licensing Compared to Feature Sets
- Reporting: Template Modification
- Report and Report Definitions
- Value Lists and Collections
- Security from Within Cisco Unified Intelligence Center
- User List
- User Groups
Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security
Lesson 1: Installing Cisco Unified Intelligence Center
- Before You Install Cisco Unified Intelligence Center
- Installation Process
- Logging Into Cisco Unified Intelligence Center
- Applying the License File
- Define a New Member Node
Lesson 2: Understanding Cisco Unified Intelligence Center Administration
- Administration User Management
- Managing Devices
- Control Center
- Report Scheduler Email Settings
- Cisco Unified CCE User Integration
Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center
- Security Model: Authentication
- User Security
- Predefined Cisco Unified Intelligence Center Objects
- Permissions for Objects
- Adding a User
- Adding a User Group
- Log In the New Users
- Security Use Cases
- Best Practices for User Security
Module 3: Cisco Unified Intelligence Center Reports
Lesson 1: Running Cisco Unified Intelligence Center Reports
- Real-Time vs. Historical Reports
- Stock Reporting Templates: Unified CCE
- Review: Cisco Unified Intelligence Center Deployed with Unified CCE
- Set Up Unified CCE as a Data Source
- Run a Unified CCE Stock Report
- Available Stock Reports: Unified CVP
- Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
- Run a Unified CVP Stock Report
Lesson 2: Using Value Lists and Collections
- What Are Value Lists and Collections?
- Associate a Value List with a Report: Database Query
- Cisco Unified Intelligence Center Query Types
- Associate a Value List with a Report: Anonymous Block or Stored Procedure
- Create a Collection
- Collection Types
- Management and Security
Lesson 3: Using Permalinks
- What Is a Permalink?
- Report Permalinks
- Dashboard Permalinks
Lesson 4: Modifying Cisco Unified Intelligence Center Stock Reports
- How Reports Can Be Modified
- Creating a Copy of a Stock Report
- Modifying the New Report
Module 4: Cisco Unified Intelligence Center Custom Reporting
Lesson 1: Understanding Cisco Unified CCE Key Concepts
- WebView vs. Unified Intelligence Center
- Characteristics of Unified CCE Data
- Why Report Data Can Differ
- Importance of Configuration and Scripting
Lesson 2: Using Report Definitions
- Report Definitions and Reports
- Create a Report Definition
Lesson 3: Creating a New Cisco Unified Intelligence Center Report
- Knowing Your Data Source
- Reporting in a Multichannel Environment
- Creating a New Report
- Creating a New Report Definition and Report
- Creating a Dashboard
- Creating New Data Sources Lesson 4: Searching Call Detail Records
- Call Detail Records
- Importing a Report
- Exporting a Report
Lab Outline
- Lab 2-1: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
- Lab 2-2: Managing Users and Security in Cisco Unified Intelligence Center
- Lab 3-1: Running a Stock Report
- Lab 3-2: Creating Value Lists and Collections
- Lab 3-3: Creating Permalinks
- Lab 3-4: Modifying a Stock Report
- Lab 4-1: Creating a Simple Report Definition
- Lab 4-2: Creating a Custom Report
- Lab 4-3: Searching Call Detail Records
