CTCOLLAB - Troubleshooting Cisco IP Telephony and Video

Course Details
Code: 1878
Tuition (USD): $3,795.00 • Classroom (5 days)
This course includes Cisco Training Exclusives

Accelerate your Cisco learning experience with complimentary access to the IT Skills Video On-Demand Library, Introduction to Cybersecurity digital learning course, course recordings, IT Resource Library, and digital courseware.

This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues.

We have refocused the standard CTCOLLAB labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:

  • A different area code deployed simulating the North American Dial Plan (NADP)
  • Variable-length on-net dial plan supporting multiple sites with overlapping extensions
  • Headquarters in North America with multiple branches in North America and Europe
  • Local route groups and global transformations
  • URI dialing
  • Firewall traversal
  • Video conferencing

This course features the following authorized content and software releases:

  • Cisco Course v1.0
  • Cisco Unified Communications Manager Software v10.5

This course includes 30 Cisco e-Lab credits.Your e-Lab credits are good for 90 days after your course ends and can be used for additional practice on the course you just completed or to explore technologies from other courses in the e-Lab portfolio.Learn more.

Skills Gained

  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences

Who Can Benefit

  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Collaboration certification

Course Details

Lab 1: Enhanced - Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues

Lab 2: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues

Lab 3: Enhanced - Trouble Tickets: Troubleshooting Endpoint Registration Issues

Lab 4: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues

Lab 5: Enhanced - Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues

Lab 6: Enhanced - Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues

Lab 7: Enhanced - Trouble Tickets: Troubleshooting Off-Net Calling issues

Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR

Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues

Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues

Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues

Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues

Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues

Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences

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Lab 7: Enhanced - Trouble Tickets: Troubleshooting Off-Net Calling issues

Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR

Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues

Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues

Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues

Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues

Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues

Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences

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