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CSR12 Update: CSR12 New Features and Updates for Security, Conferencing and Collaboration Edge

  • Tuition USD $3,850
  • Reviews star_rate star_rate star_rate star_rate star_half 486 Ratings
  • Course Code CSR-12-U
  • Duration 5 days
  • Available Formats Classroom, Virtual

This advanced 5-day technology bridge course looks at a number of aspects of a Collaboration Solution Release 12 (CSR12) deployment based on the CSR12 Preferred Architecture and current best practices. The course covers a number of major topics:

  • Important Cisco Unified Communications Manager v12 Updates
  • Upgrading to 12.0
  • Securing a CSR 12.0 deployment
  • Conferencing in a CSR 12.0 deployment
  • Collaboration Edge for CSR12.0
  • Spark Hybrid

Skills Gained

  • Understand the Cisco CSR v12 preferred architecture
  • Understand important new Cisco Unified Communications Manager v12 features
  • Describe DNS deployment considerations and implement internal and external DNS
  • Describe and deploy certificates to secure communications between internal servers and through Expressway
  • Implement secure communications between devices using TLS and SRTP
  • Implement a scalable and resilient server CMS deployment
  • Enable video for Ad Hoc and MeetMe conferences with Desktop sharing for Jabber clients conferencing with Desktop sharing for Jabber clients
  • Deploy call bridge groups to host video conferences for different regions in the regional data centers
  • Enable video conferencing using fixed numeric addresses for calling into spaces from any internal or external endpoint
  • Enable video conferencing using SIP URI addresses for calling into conferences from our Jabber clients and for B2B
  • Enable access to video conferences through a Web Browser and using the Cisco Meeting App with content sharing and chat
  • Understand Cisco Expressway Call Handling: Zones, Search Rules and Pattern Matching
  • Implement a dial plan design for deploying multiple services on Expressway
  • Build open and closed video federations
  • Deploy MRA with single and multiple domains
  • Implement Unified Edge for CMS
  • Describe Spark Expressway implementation requirements
  • Use Expressway to connect the Cisco Cloud and On-premises deployments

Who Can Benefit

  • Support and Deployment Engineers
  • Administrators who need to understand new Cisco Collaboration System Release 12.0 features


A very good understanding of Cisco Unified Communications Manager previous release.

Course Details

Outline: CSR12 Update: CSR12 New Features and Updates for Security, Conferencing and Collaboration Edge (CSR12U)

Course Introduction

  • Overview
  • Course Goal and Objectives
  • Course Flow Lab 0: Understanding the Fast Lane Remote Lab Interface

Module 1: Cisco Collaboration Solution Release 12 Update

Lesson 1: Cisco Collaboration Architecture Evolution Overview

  • Collaboration Infrastructure Evolution
  • Cisco Cloud Solutions
  • Cisco CSR 12 Conferencing and Recording Solutions
  • Cisco CSR 12 Collaboration Edge Implementation
  • Cisco CSR 12 IM & Presence and Jabber 12
  • Cisco CSR 12 Hybrid Services
  • Cisco CSR 12 Compliance and Security

Lesson 2: Cisco Collaboration Release 12 Deployment Considerations

  • Upgrade to Cisco CSR 12 Preferred Architecture Simplified Sizing
  • DNS Considerations
  • Collaboration Edge Multiservice Deployment
  • Apple Push Notifications
  • Upgrading to CSR 12
  • Deprecated Endpoints
  • EM Login with Directory Numbers
  • IPv6
  • Licensing Enhancements: Smart Licensing

Lesson 3: Internal and External DNS Configuration for CSR1

  • Server Naming Considerations
  • DNS SRV Records
  • DNS for Collaboration Edge Considerations
  • Cisco SRV Records for Business to Business
  • Cisco Jabber and Mobile and Remote Access Service Discovery
  • Cisco SRV Records for the Cisco Cloud
  • Troubleshoot DNS SRV Entries

Lab 1: Server Naming and DNS Configuration

Lesson 4: Cisco IM&P and Jabber 12 New Features

  • Centralized IM&P Cluster
  • Jabber Fast Login/ Offline Login and OAuth
  • Jabber Multi-Line
  • Blocking feature for External DB
  • Jabber Phone only mode with contacts

Lab 2: Jabber 12 Multiline Configuration and Jabber Phone Only with Contacts

Module 2: Certificates and Security

Lesson 1: Cryptographic Essentials

  • Cryptographic Services
  • Symmetric and Asymmetric Encryption
  • Shared Key Exchange
  • Message Integrity
  • Hash-Based Message Authentication Codes
  • Digital Signatures
  • Certificates
  • CSR 12: Compliance and Security Requirements

Lesson 2: PKI and Cisco Collaboration

  • Public Key Infrastructure and Key Exchange
  • Public/Private Keys
  • Certificates and Certificate Authorities
  • Kinds of Certificate Authorities
  • Public CA Certificate Options

Lesson 3: Working with Certificates in a Cisco Collaboration Environment

  • Certificate Encodings and Extensions
  • Certificate Chains and Bundles
  • Trust Stores
  • Cisco UC Manager, Cisco Unity Connection and IM&Presence
  • Inventory Certificates
  • Regenerate Self-Signed Certificates
  • Generate Certificate Signing Requests
  • Multiserver Certificate Signing Requests
  • Cisco Expressway
  • Inventory Certificates
  • Generate Certificate Signing Requests
  • Upload Certificates
  • Cisco Meeting Server
  • Certificate Requirements
  • Generate Certificate Signing Requests
  • Deploy Certificates

Lab 3: Certificate Deployment

Lesson 4: Securing a Cisco Collaboration Environment

  • Modes for Endpoint Security
  • ITLs and CTLs in CUCM 12.0
  • Security by Default
  • Authenticating Endpoint Images and Configuration Files
  • Trust Verification Service
  • Mixed-Mode and CAPF Enrollment
  • Secure SIP Trunks
  • TLS and MTSL
  • Phone Security Profiles
  • TLS 1.2 Only

Lab 4: Security – Securing On-Premises Communications

Module 3: Cisco Conferencing Solutions for CSR 12

Lesson 1: Cisco Meeting Server Overview

  • Cisco Meeting Server
  • Conferencing in Cisco Collaboration
  • Cisco Meeting Server Solution

Lesson 2: Cisco Meeting Server Architecture

  • Cisco Meeting Server Components
  • Cisco Meeting Server Deployment Models
  • Scalable and Resilient Deployments
  • Certificate and DNS Requirements
  • Cisco Meeting Server Integration with CUCM
  • Cisco Meeting Server Licensing

Lesson 3: Cisco Meeting Server Deployment and Configuration

  • APIs on the Cisco Meeting Server
  • VM Deployment
  • Initial Configuration and Certificate Deployment using the CLI
  • Database and XMPPP Cluster configuration using the CLI
  • Call Bridge Cluster Configuration using the Web Admin GUI
  • Configuring Multiple Web Bridges
  • Configure Load Balancing with Call Bridge Group using the API

Lab 5: CMS Initial Configuration

Lesson 4: Users and Spaces and Conferences

  • Configure Cisco Meeting Server Spaces
  • Active Directory Integration
  • User Configuration on Cisco Meeting Server
  • Unified CM Ad-hoc Escalation with CUCM
  • CMS Cluster and Unified CM Dial Plan for Distributed Conferencing

Lab 6: Exploring Meeting Server Resilient and Scalable Deployments

Lesson 5: Cisco Meeting Server Advanced Features

  • Scheduling with TMS
  • CMS as a Recording Server
  • CMS as a Streaming Server
  • Active Control
  • Cisco Meeting Management
  • Expressway Unified Edge

Module 4: Collaboration Edge Deployment

Lesson 1: Describing Cisco Expressway Series Deployment Options

  • Cisco VCS and Expressway Series Overview
  • Cisco VCS and Expressway Series Deployment Options
  • Cisco Expressway Series Platforms, Licenses, and Features
  • Cisco VCS and Cisco Expressway Feature Comparison
  • Unsupported Expressway Features and Limitations
  • Cisco Expressway Clustering
  • Cisco Expressway Series Initial Configuration

Lesson 2: Cisco Expressway Call Handling Review

  • Cisco Expressway Call Handling Basic Concepts
  • Cisco Expressway Zones
  • Cisco Expressway Connectivity
  • Links, Pipes and Bandwidth Management
  • Call Routing
  • Pattern Matching
  • Transforms and Search Rules
  • TLS and Certificate Checking
  • Media Encryption and B2BUAs
  • Configuration of Secure Expressway Zones and Trunks to CUCM

Lesson 3: Business to Business Communications in a Multiservice Deployment

  • Open vs. Closed Video Federations
  • Cisco Unified Communications Manager and Cisco Expressway Interconnection
  • Multiservice Expressway Deployment
  • Traversal Zones for Business to Business Communication
  • DNS and Default Zones for Business to Business Communication
  • Dial Plan for Closed Video Federations
  • Security for Closed Video Federations
  • Dial Plan for Open Video Federations
  • Security for Open Video Federations

Lab 7: Deploy Nonsecure Open Video Federation Lab 8: Deploy Secure Closed Video Federation

Lesson 4: Implementing Unified Communications Mobile and Remote Access with Multiple Domains in a Multiservice Deployment

  • Unified Communications Mobile and Remote Access Overview
  • Unified Communications Mobile and Remote Access Components
  • Unified Communications Mobile and Remote Access Operations
  • Unified Communications Mobile and Remote Access Configuration Procedure

Lab 9: Implementing Mobile and Remote Access via Cisco Expressway with Single Domain and with Multiple Domains

Lesson 5: CMS with Unified Edge

  • CMS with Unified Edge

Lab 10: CMS with Unified Edge

Module 5: Spark Hybrid Services

Lesson 1: Cisco Spark Hybrid Services

  • Cisco Spark Overview
  • Cisco Spark Hybrid Services
  • Cisco Spark Hybrid Services Connectors
  • CSR 12: Hybrid Connector Co-residency on Expressway

Lesson 2: Cisco Spark Hybrid Services

  • CSR 12: Spark RD
  • CSR 12: Spark CTI to UCM (Spark Control of CUCM Registered Endpoints)
  • CSR 12: Hybrid Media Services Phase 2 (Hybrid Media Services for SIP Calls into Cloud Meetings)
  • CSR 12: Jabber-Spark IM&P Interop
  • Deploying Cisco Spark Hybrid Services

Lab 11: Spark Hybrid Services

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ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.


Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

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What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

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Awesome training and trainers! Clear, straight to the point and extremely knowledgeable...

Instructor was very knowledgeable and provided instructions worked well in the virtual labs and zoom sessions.

This course helped me prepare for my AWS certifications. Highly recommended! Great instructors! My entire experience has been great in terms of signing up and taking the classes.

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  • Sep 14, 2020 Sep 18, 2020 (5 days)
    08:30:00 17:00:00
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    08:30 17:00 EST
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