The future of IBM Maximo: Work Centers and Inspections Can Transform Your Business

closeClose

Citrix Virtual Apps and Desktops 7.x Help Desk Support

  • Tuition USD $1,600
  • Reviews star_rate star_rate star_rate star_rate star_half 572 Ratings
  • Course Code CXD-105
  • Duration 5 days
  • Available Formats Classroom

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the XenApp and XenDesktop technology and an understanding of how components interact. You will learn about each component, focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Skills Gained

Wjhat you'll learn:

  • How to support end-users connecting to Virtual Apps and Desktops through Citrix Receiver
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the XenApp and XenDesktop solution and the role of the components

Who Can Benefit

Built for help desk members whom are new to XenApp and XenDesktop 7.x and are focused on supporting end users. Potential students include help desk members, service desk members, and others who focus on solving user issues with XenApp and XenDesktop in a supporting role.

Prerequisites

This course requires little to no previous experience with the 7.x version of the platform; however, Citrix recommends completing the free XenApp and XenDesktop Introduction bundle at elearning.citrix.com

Course Details

Course Outline

Module 1: Fundamental Architecture for the Help Desk Role

  • Introduction to XenApp and XenDesktop
  • The Help Desk Role for XenApp and XenDesktop
  • Help Desk Support Methodology
  • Citrix Help Desk Priorities

Module 2: Citrix Director

  • Introduction to Citrix Director
  • Navigating the Director Console
  • Performing Typical Help Desk Actions

Module 3: End User Access

  • Access Methods
  • Authentication
  • Subscriptions, Favorites, and Experience
  • Solving User Access Issues
  • Real World Troubleshooting Scenarios

Module 4: Citrix Receiver

  • Receiver Types
  • Receiver Deployment Methods
  • Solving User Issues with Citrix Receiver

Module 5: User Sessions

  • Defining User Sessions
  • Solving Session Related Issues

Module 6: Printing with User Sessions

  • Printer Types and Management
  • Solving Common Printer Related Issues

Module 7: Support

  • Citrix Help Desk Support Methodology
  • Solving Additional User Issues and Scenarios

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

very good... also gave relevant examples to our current business requirements.

Good in providing online courses and rescheduling was followed up very well, but the earbuds promised were not sent.

Bill has been outstanding instructor. He has right balance of knowledge and skills to navigate this entire process in a timely manner. Thanks a lot Bill.

It Interesting but the lab environment is kinda slow. I prefer to just have lab instructions since I did all my lab on my own machine

Warm greeting and excellent help. The eating area is always clean and well stocked

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

Contact Us 1-800-803-3948
Contact Us Live Chat
FAQ Get immediate answers to our most frequently asked qestions. View FAQs arrow_forward