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Customer Experiences with Contact Center AI

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  • Reviews star_rate star_rate star_rate star_rate star_half 1451 Ratings
  • Course Code GCP-CUST-EXP-AI
  • Duration 4 days
  • Available Formats Classroom

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

Skills Gained

  • Define what Google Contact Center AI is.
  • Explain how Dialogflow can be used in contact center applications.
  • Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
  • Implement a chat virtual agent.
  • Implement a voice virtual agent.
  • Describe options for storing parameters and fulfilling user requests.
  • Deploy a virtual agent to production.
  • Identify best practices for design and deployment of virtual agents.
  • Identify key aspects, such as security and compliance in the context of contact centers.

Who Can Benefit

  • Conversational Architects
  • Contact center virtual agent and application developers
  • Business managers

Prerequisites

  • Completed Google Cloud Product Fundamentals or have equivalent experience.
  • Desirable but not required: Knowledge of a programming language such as Python or JavaScript.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

The instructor was proficient in his subject and overall, it was presented well

Very flexible as I had to reschedule my training class twice due to work/project commitments.

Delivered the expected level of training in an easier to understand way than expected.

The exit certified aws course provided a good introduction to the tools available on aws.

Very good course materials. Maybe could have included a bit more on something like FPO but otherwise very good. Very good instructor and environment.

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There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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