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IBM Event Manager Operations to reduce MTTR

This IBM Self-Paced Virtual Class (SPVC) includes: - PDF course guide available to attendee during and after course - Lab environment where students can work through demonstrations and exercises at...

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$965 USD
Course Code ZN410G-SPVC
Duration 2 days
Available Formats Self Paced

This IBM Self-Paced Virtual Class (SPVC) includes:
- PDF course guide available to attendee during and after course
- Lab environment where students can work through demonstrations and exercises at their own pace

This course teaches you how to use the Event Manager component of IBM Cloud Pak for AIOps to view, categorize, understand, and resolve alarm conditions in your IT event to reduce the mean time to resolve (MTTR) those issues.

Skills Gained

  • Describe the functions of the Event Viewer component of IBM Cloud Pak for AIOps
  • View events
  • Create filtered events views
  • Change the columns that are shown in event views
  • View related events and designate a possible root cause
  • View events that are periodic in nature
  • Create a Runbook automations
  • Change the priority of an event
  • Assign an event to a particular user or group

Who Can Benefit

This course is intended for help desk personnel and operators using IBM Event Manager.

Prerequisites

  • Understand how systems, applications, services, and network topology relate to one another
  • Have basic Linux command-line skills
  • Understand the kinds of events or alarms that are typical to an enterprise or telco customer

Course Details

Course Outline

  • Course introduction
  • Unit 1. Accessing your lab environment
  • Exercise 1. About your lab environment
  • Unit 2. Seeing events in the Event Viewer
  • Exercise 2. Seeing events in the Event Viewer
  • Unit 3. Customize and create event views and filters
  • Exercise 3. Customizing event views
  • Unit 4. Viewing related events
  • Exercise 4. Viewing related events
  • Unit 5. Using the Topology Viewer
  • Exercise 5. Using the Topology Viewer
  • Unit 6. Create runbooks
  • Exercise 6. Create and use Runbooks
  • Course summary