3 arrows

Get a Free AWS Exam retake using promo code DOUBLESHOT


Agile Service Manager 1.1.8 Administration

  • Tuition USD $375
  • Reviews star_rate star_rate star_rate star_rate star_half 4841 Ratings
  • Course Code TOD69G-SPVC
  • Duration 5 hours
  • Available Formats Self Paced

This IBM Self-Paced Virtual Class (SPVC) includes:
- PDF course guide available to attendee during and after course
- Lab environment where students can work through demonstrations and exercises at their own pace

This course focuses on administrative tasks associated with Agile Service Manager including its installation and configuration.  It consists of lecture recordings used during an onsite delivery of an instructor-led course by a subject matter expert.  Lab exercises use images that were used during the live course.

Agile Service Manager is a tool that allows you to see the topology of a business service.  For instance, you can see all the bare metal hardware, network infrastructure hardware, virtual machines, containers, and virtual network components that make up an individual service.  Then you can monitor the state of that service over time and see the changes that happen to the topology on a timeline.  You can see containers launch and be destroyed and associate changes in the service topology with events in your network.  This enables you to not only diagnose failure events but potentially predict an event before an outage occurs.


Skills Gained

After completing this course, you should be able to: 

  • Explain the system architecture for Agile Service Manager
  • Install Agile Service Manager in an on-premises deployment
  • Install Agile Service Manager GUI components in an on-premises deployment
  • Be familiar with the steps required to do an OpenShift installation of Agile Service Manager
  • Install Observers and Gateways in an on-premises deployment
  • Configure Netcool/Omnibus with the necessary triggers and added fields to enable integration with Agile Serice Manager

Who Can Benefit



Before taking this course, you should have the following skills:

  • Basic Linux administration skills
  • Working knowledge of JavaScript

Course Details

Course Outline

  • Installing Agile Service Manager
  • Installing Observers, Gateways, and Troubleshooting

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

This was effective way to provide a ton of information in a short time period.

I was very satisfied about how the course was organized. Sean Did a very good work

I thought the course was informative and the tools to go over the material were very nice.

It is very good and very simple instructions. almost to much hand holding.

Brandon was a great instructor. The virtual course materials and labs provided were very informative.

Contact Us 1-800-803-3948
Contact Us
FAQ Get immediate answers to our most frequently asked qestions. View FAQs arrow_forward