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IBM Control Desk 7.6.0.2 Fundamentals

  • Tuition USD $575
  • Reviews star_rate star_rate star_rate star_rate star_half 1926 Ratings
  • Course Code TOD47G-SPVC
  • Duration 2 days
  • Available Formats Self Paced
This course is available in other formats
Instructor-Led Classroom & Virtual
IBM Control Desk 7.6.0.2 Fundamentals (TP352G)

This IBM Self-Paced Virtual Class (SPVC) includes:
- PDF course guide available to attendee during and after course
- Lab environment where students can work through demonstrations and exercises at their own pace

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

Skills Gained

After you complete this course you can

  • Describe the features of IBM Control Desk 7.6.0.2
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk

Who Can Benefit

This course is suitable for all roles, including installers, administrators and service-desk agents.

Prerequisites

Before taking the course you should have the following skill:

  • Basic browser skills

Course Details

Course Outline

  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Sean was a fantastic instructor! He went beyond the material to help one understand!

Happy with both classes I have taken. One in person, one virtual classroom.

It was great content, some additional exam prep focus would have been nice. I believe everyone in the class has the goal of passing some AWS cert exams.

This was my second Tech Data course and I have been very satisficed with both of them.

Lot of material was covered in 3 days. Would be nice to have some more time to process the lab sections, especially.

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