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IBM Control Desk 7.6 Foundations

  • Tuition USD $1,650 GSA  $1,284.63
  • Reviews star_rate star_rate star_rate star_rate star_half 2006 Ratings
  • Course Code TP351G
  • Duration 2 days
  • Available Formats Classroom

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Skills Gained

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk

Who Can Benefit

This course is suitable for all roles, including installers, administrators, and service desk agents.

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Course Details

Course Outline

  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Very good company, excellent course offerings and nice staff both admin and course instructors. Keep it up!

I've taken 2 AWS courses at ExitCertified both of them IMVP, they're my training provider of choice!

The course was very thorough and the instructor ensured that all the students were on the same page.

The instructor was very good but there were a few technical problems form cognizant's end that made things difficult from time to time.

Vinay did an excellent job training our class. The information was useful and will come in handy in my work life.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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