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IBM Sterling Order Management (V9.4) Extending the IBM Sterling Store and IBM Call Center for Commerce Applications

  • Tuition USD $1,650
  • Reviews star_rate star_rate star_rate star_rate star_half 2336 Ratings
  • Course Code 6F80G
  • Duration 2 days
  • Available Formats Classroom

This 2-day instructor-led course introduces you to the technical extensibility framework of IBM Sterling Store and IBM Call Center for Commerce. You will learn how to customize Sterling Store and Call Center for Commerce to meet your organization- s business requirements. This course explains how to effectively use the Extensibility Workbench tool to customize the behavior of applications that are installed during runtime, without recompiling or modifying the original source code.


The course begins with an overview of extensibility, its types, and features. You will then learn in detail about the screen organization and extensibility framework comprising binding and event framework, models, widgets, namespace, controllers, wizards, and mashup layer. The hands-on exercises will enable you to practice extensibility concepts ranging from rebranding the application logo to adding custom columns to the user interface screens.


This course is designed for both Sterling Store and Call Center for Commerce users. The course covers conceptual information and exercises for both sets of learners. In addition, information that is specific and applicable to either the Call Center for Commerce or Sterling Store users is called out separately. The course includes hands-on exercises that have been carefully designed keeping in mind the learning needs of both sets of students. Users are provided with exercises that are applicable to the product they work on. However, users desirous of experimenting with both applications can do so (keeping in mind the duration of the course).

Skills Gained

Learning objectives:      

After completing this course, students should be able to:

  • Explain the customization capabilities provided by Sterling Store and Call Center for Commerce applications.
  • List the extensibility framework components that support the customization functionality.
  • Use the Extensibility Workbench tool to customize the user interface components.
  • Invoke custom commands to override the default business logic and functionality.
  • Add custom columns to user interface screens.
  • Create custom screens for specific functionalities.

Who Can Benefit

This course is designed for implementers and developers who want to use the Extensibility Workbench to customize the Sterling Store and Call Center for Commerce applications.


Before taking this course, students should meet the following prerequisites:

  • Working knowledge of Java, JavaScript, JSON, XML, and Dojo

Course Details

Course Outline

  • Course Overview
  • Unit 1: Overview of Extensibility
  • Lesson 1.1: Overview of Extensibility
  • Lesson 1.2: Overview of Extensibility Workbench
  • Unit 2: Working with Extensibility Workbench
  • Lesson 2.1: Extensibility Framework
  • Unit 3: Hands-on Lab Exercises
  • Lesson 3.1: Sterling Store Extensibility Exercises
  • Lesson 3.2: Call Center for Commerce Extensibility Exercises
  • Course Wrap-up

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

The course was good a good refresher and also updated me on some newer AWS products. I would have prefered that we were supplied with training materials that we could keep to review while studying for the exam.

It was good, I think some of the instructions can be improved. I found myself lost a few times when navigating the aws console due to the instructions skipping a step.

I can only say Thank You for persisting - following up and getting me into this class. Well spent 20-25 hours

Class material was clear and well communicated. Virtual setup was easy. Plenty of material was provided ahead of time. Sean was a fantastic instructor.

I am very pleased with how the trainings are structured. They are very well prepared and bring a lot of value.

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There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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