When does class start/end?
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
This IBM Web-Based Training (WBT) is Self-Paced and includes:
- Instructional content available online for duration of course
- Visuals without hands-on lab exercises
This web-based course provides a high-level overview of the IBM Cúram Universal Access Enterprise Module. Universal Access is a fully configurable, citizen-facing application that enables Social Program Management (SPM) agencies to provide an intuitive web-based, self-service solution. A citizen can answer a short set of questions that enables them to quickly identify relevant social and health services in their community, as well as government programs that might meet their needs.
This course covers the following components of Universal Access at a high-level: Triage, Screening, Citizen Account, and Basic Administration. The course describes the functionality of each component and explains its role in the overall Universal Access process for citizens and SPM agencies.
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
Skills Gained
- Describe the course objectives.
- Outline the course agenda.
- Explain how the Triage component of Universal Access works.
- Describe how the results of the Triage process can be used to address citizen needs.
- Differentiate between the two types of Screening that Universal Access supports.
- Provide an overview of the steps that are contained in the Screening processes supported by Universal Access.
- List and describe the main features of the Citizen Account component of Universal Access.
- Provide an overview of some of the administration tasks that are associated with the following Universal Access components:
- Triage
- Screening
- Online Applications
- Online Categories
- Citizen Account
Who Can Benefit
This basic self-paced course provides learners with a high-level summary of the IBM Cúram Universal Access Enterprise Module.
Prerequisites
There are no prerequisites for this course.
Course Details
Course Outline
- How IBM Cúram Universal Access enables SPM agencies to meet the needs of their clients.
- The main components of the Universal Access Enterprise Module and their respective purposes.
Does the course schedule include a Lunchbreak?
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
How can someone reach me during class?
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an ExitCertified training location?
We have training locations across the United States and Canada. View a full list of classroom training locations.
Which delivery formats are available?
At ExitCertified we offer training that is Instructor-Led, Online, Virtual and Self-Paced.
Does ExitCertified deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
Does ExitCertified deliver group training?
Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.
Good training course and good delivery. Thanks for answering the questions
Great experience, instructor was professional and he did very well presenting the course material. Great for refresher or high level introduction to the material.
I am overall very impressed with ExitCertified/Tech Data regarding the Spring Core class outline and iMVP delivery format.
It is very good and very simple instructions. almost to much hand holding.
I have taken two AWS courses with ExitCertified, both were excellent. My team and I will definitely be back next fiscal.
