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ITIL® v3 Lifecycle: Continual Service Improvement Training

Course Details
Code: 994
Tuition (USD): $1,950.00 • Classroom (3 days)

Gain the foundational knowledge and skills you need to plan, implement, and optimize processes and activities in this ITIL Service Lifecycle: Continual Service Improvement course. This Intermediate CSI course will teach you to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations. Successful completion of this course prepares you to pass the Intermediate level ITIL CSI certification exam, and earn three credits towards ITIL Expert certification.ITIL 4 is coming but don't put your ITIL journey on hold :

Skills Gained

  • Prepare for and pass the ITIL Continual Service Improvement (CSI) exam
  • Apply the seven-step improvement process
  • Deliver CSI using proven techniques
  • Organize for CSI by defining responsibilities with tools and technology
  • Implement CSI while analyzing challenges, critical success factors, and risks

Prerequisites

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