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ITIL® v3 Capability: Operational Support and Analysis Training

Course Details
Code: 995
Tuition (USD): $2,590.00 • Classroom (5 days)

Gain the foundational knowledge and skills to plan, implement, and optimize IT processes in this ITIL Service Capability: Operational Support and Analysis course. This Intermediate OSA course focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. Plus, it prepares you to pass the Intermediate level ITIL OSA certification exam, and provides four credits towards your ITIL Expert certification.ITIL 4 is coming but don't put your ITIL journey on hold :

Skills Gained

  • Prepare for and pass the ITIL Operational Support and Analysis (OSA) exam
  • Outline key activities for ITIL OSA processes
  • Achieve operational excellence by applying ITIL OSA processes
  • Verify the success of OSA by evaluating challenges, critical success factors, and risks

Prerequisites

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