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ITIL® v3 Lifecycle: Service Design Training

Course Details
Code: 993
Tuition (USD): $1,950.00 • Classroom (3 days)

Gain the foundational knowledge and skills you need to plan, implement, and optimize service design processes in this ITIL Service Lifecycle: Service Design course. This Intermediate SD course focuses on the design of IT services and covers the architectures, processes, policies and documentation to design services that meet the needs of your organization. Successful completion of this course prepares you to pass the Intermediate level ITIL Service Design certification exam, and earn three credits towards ITIL Expert certification.ITIL 4 is coming but don't put your ITIL journey on hold :

Skills Gained

  • Prepare for and pass the ITIL Service Design (SD) Exam
  • Define the goal, objectives, and scope of SD
  • Outline key activities for SD processes
  • Enhance the quality of IT service provision within an organization
  • Measure SD using critical success factors and key performance indicators


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