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ITIL® Intermediate: Service Strategy

  • Tuition USD $1,950
  • Reviews star_rate star_rate star_rate star_rate star_half 944 Ratings
  • Course Code 982
  • Duration 3 days
  • Available Formats Classroom

Learn to plan, implement, and optimize ITIL Service Strategy processes that align with your organizational strategy in this ITIL Service Lifecycle training course. This three-day course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Strategy certification exam, and three credits towards your ITIL Expert certification.

Skills Gained

  • Prepare for and pass the ITIL Service Strategy (SS) exam
  • Analyze principles, techniques, and relationships to create SS
  • Identify the purpose, scope, and objective of each SS process
  • Assess IT governance to set strategy, and leverage governance frameworks and bodies
  • Determine IT application opportunities

Prerequisites

  • Requirements
    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience
    • Basic IT literacy and around two years of IT experience
  • Course Preparation
    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Strategy, which you should read as part of the 21 hours of personal study
    • You should acquire and read the ITIL Service Strategy core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
    • To prepare you for the exam, homework and study assignments will be provided each night of the course
  • Exam Information
    • The ITIL Service Strategy exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert.
    • Achieving the ITIL Intermediate Qualification: Service Strategy certificate provides three credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee
    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

ExitCertified consistently delivers excellent courses with highly knowledgeable instructors and robust course content.

Great instructor and good class material. Labs were helpful and put together very well.

Very good company, excellent course offerings and nice staff both admin and course instructors. Keep it up!

Excellent class overall! The Instructor and the course material were the best so far, and I have taken a few AWS classes. I highly recommend it- Architecting on AWS.

I learned a lot on this training and the instructor is very knowledgeable. Looking forward to attend another training!

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  • Dec 2, 2020 Dec 4, 2020 (3 days)
    Location
    Rockville, MD
    Language
    English
    Time
    9:00 AM 5:30 PM EST
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