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ITIL® v3 Capability: Service Offerings and Agreements Training

  • Tuition USD $2,590
  • Reviews star_rate star_rate star_rate star_rate star_half 329 Ratings
  • Course Code 998
  • Duration 5 days
  • Available Formats Classroom

Gain the foundational knowledge and skills to plan, implement, and optimize IT processes in this ITIL Service Capability: Service Offerings and Optimization course. This Intermediate SOA course focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management. Plus, it prepares you to pass the Intermediate level ITIL SOA certification exam, and provides four credits towards your ITIL Expert certification.

Skills Gained

  • Prepare for and pass the ITIL Service Offerings and Agreements (SOA) exam
  • Outline key activities for the SOA processes
  • Achieve operational excellence using the SOA activities and functions
  • Measure the success of SOA by evaluating challenges, critical success factors, and risks

Prerequisites

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

The AWS Training & Certification course was fantastic. Ryan Dymek was the instructor; he was awesome. I learned a lot in 3 days!

Fantastic instructor, good overview of content and ability to answer questions

Course trainer was excellent, content was well organized. However, labs should be instructor lead versus on your own. Much time is wasted for newbees in getting acclimated to tool set, AWS environment, navigating and setting up things to complete tasks. This was my third class and I was barely able to finish most of the labs. (The first 2 classes I only finished one lab exercise for the 2 together.)

Instructor was engaging, very knowledgeable, and explained things clearly. Labs were helpful in getting used to the tools that were being taught. Course location (Atlanta Microtek facility) was very comfortably set up. I'd definitely recommend this to anyone learning a new skill. (I took the 3-day AWS Big Data training).

Tommy is clear and concise. Responded and knowledgeable. I wil recommend this to all

2 options found

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  • Sep 14, 2020 Sep 18, 2020 (5 days)
    Location
    Alexandria, VA
    Language
    English
    Time
    9:00 AM 5:00 PM EDT
    Enroll
    Enroll
  • Oct 26, 2020 Oct 30, 2020 (5 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 5:00 PM EDT
    Enroll
    Enroll
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