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ITIL® v3 Lifecycle: Service Design Training

  • Tuition USD $1,950
  • Reviews star_rate star_rate star_rate star_rate star_half 508 Ratings
  • Course Code 993
  • Duration 3 days
  • Available Formats Classroom

Gain the foundational knowledge and skills you need to plan, implement, and optimize service design processes in this ITIL Service Lifecycle: Service Design course. This Intermediate SD course focuses on the design of IT services and covers the architectures, processes, policies and documentation to design services that meet the needs of your organization. Successful completion of this course prepares you to pass the Intermediate level ITIL Service Design certification exam, and earn three credits towards ITIL Expert certification.ITIL 4 is coming but don't put your ITIL journey on hold :

Skills Gained

  • Prepare for and pass the ITIL Service Design (SD) Exam
  • Define the goal, objectives, and scope of SD
  • Outline key activities for SD processes
  • Enhance the quality of IT service provision within an organization
  • Measure SD using critical success factors and key performance indicators

Prerequisites

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

The course is perfectly designed with material and labs to get hands on experience on AWS, nicely done!

It is very good and very simple instructions. almost to much hand holding.

Very knowledgeable, and did a good job staying on pace. Was able to answer all questions posed.

The AWS Training & Certification course was fantastic. Ryan Dymek was the instructor; he was awesome. I learned a lot in 3 days!

Well-executed course. I had to wait for the last minute to register for the course because of my org – their staff contacted me to ensure that I had a webcam and headset because they wouldn't be able to send me that in time for the start of class the next morning. They overnighted the webcam and headset and it arrived in the afternoon. It was not necessary but very much appreciated! The course was great and the instructor was a pro!

1 options available

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  • Sep 9, 2020 Sep 11, 2020 (3 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 5:30 PM EDT
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