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ITIL® v3 Lifecycle: Service Operation Training

Course Details
Code: 991
Tuition (USD): $1,950.00 • Classroom (3 days)

Learn to plan, implement, and optimize service operation processes that align with your organizational strategy with this ITIL Service Operation training. ITIL SO focuses on the managerial and control aspects of the operational environment for those who require a deeper understanding of the underlying concepts, processes/functions, and activities involved and management responsibilities and how they may be used to enhance overall service quality and service provision.ITIL 4 is coming but don't put your ITIL journey on hold :

Skills Gained

  • Prepare for and pass the ITIL Service Operation (SO) exam
  • Plan key activities for ITIL Service Operation processes
  • Maintain stability in SO while allowing for changes in design, scale, scope, and service
  • Support operations through new models and architectures
  • Evaluate SO processes with critical success factors and KPIs


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