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Microsoft Dynamics 365 for Sales

  • Tuition USD $266 List Price $295 GSA  $600.76
  • Reviews star_rate star_rate star_rate star_rate star_half 3223 Ratings
  • Course Code 55258
  • Duration 1 day
  • Available Formats Classroom

This course provides students with a detailed hands-on experience of the Sales features of Microsoft Dynamics 365.

Attendees of this course will gain an in-depth understanding into Lead and Opportunity management, working with the Sales Order Process, the Product Catalog, Quotes, Orders and Invoices.

Sales Insights, Sales Data Analysis, AI features, Sales Reports, Playbooks, Charts and Dashboards are also presented.

This course has been updated to the October 2020 Release Wave 2 of Microsoft Dynamics 365 and the Power Platform.

For further information about this course and complimenting Dynamics 365 and Power Platform courses please contact us at www.dynamics365courses.com.

Skills Gained

  • Navigate and explore the Sales Hub in Dynamics 365
  • Understand the features and tools that exist in Microsoft Dynamics 365 for SRs and Sales Managers
  • Be familiar with the stages of the Sales Order Process in Microsoft Dynamics 365
  • Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365
  • Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities
  • Understand how to collaborate on Opportunities with other SRs and close Opportunity records as Won and Lost
  • Be able to track Competitors and Stakeholders
  • Add Products and Write-In Products to Opportunities
  • Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog
  • Configure Unit Groups, Price Lists and Discount Lists
  • Work with Product Properties and view a Product Hierarchy
  • Create Quotes and add Products
  • Work with the Sales Order Process to convert Quotes to Orders and Invoices
  • Fulfill Orders and manage Invoice payments
  • Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365
  • Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365
  • Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365
  • Configure Sales Insights and understand the Artificial Intelligence features of the Sales Hub
  • Configure and implement Playbooks to help aid the Sales Process

Who Can Benefit

This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of Microsoft Dynamics 365. As a minimum, students should attend the prerequisite course Introduction to Microsoft Dynamics 365.


  • A working knowledge of Microsoft Dynamics 365 Customer Engagement
  • Successful completion of the Introduction to Microsoft Dynamics 365 course

Course Details


Module 1: Introduction
This module provides the attendee with an introduction to the concept of Sales in Microsoft Dynamics 365.

  • Sales Order Process Scenarios
  • An Introduction to Sales in Dynamics 365
  • The Dynamics 365 Platform
  • Dynamics 365 Sales Fundamentals
  • Security Considerations
  • Where to get Help
  • Further Reading and Resources

Lab 1: Sales in Dynamics 365 Orientation
  • Explore the Sales features in Dynamics 365
After completing this module, students will be able to:
  • Click here to enter text.

Module 2: Lead Management
This module presents the Lead Management Process in Dynamics 365. We examine the process to create and assign Lead records, how to create Leads from Activities and how to qualify and disqualify Leads. We also look at the various stages of the Lead to Opportunity Sales Process in Dynamics 365.
  • The Lead Management Process
  • Working with Lead Records
  • Working with the Lead Form
  • Lead Assignment
  • Leads and Activities
  • Qualifying a Lead
  • Disqualifying a Lead

Lab 1: Working with Leads
  • Create a Lead record
  • Update a Lead record
  • Qualify a Lead to an Opportunity record
  • Disqualify a Lead record
  • Convert an Email activity to a Lead record
After completing this module, students will be able to:
  • Click here to enter text.

Module 3: Opportunities Management
This module presents the concepts of Opportunities in Dynamics 365. We examine the Opportunity Views and Forms, and the Opportunity Sales Process when closing an Opportunity record. We also look at Resolution Activities and how they influence the Sales Order Process.
  • Introduction to Opportunities
  • The Opportunity Views
  • The Opportunity Form
  • Opportunity Sales Process
  • Closing an Opportunity
  • Resolution Activities

Lab 1: Working with Opportunities
  • Working on Opportunities
  • Closing an Opportunity as Lost
  • Closing an Opportunity as Won
After completing this module, students will be able to:
  • Click here to enter text.

Module 4: Products
This module explains how to start to look at the Product Catalog in Dynamics 365. We look at how to create Products and configure Unit Groups and Price Lists. Finally, we look at Product Properties, Product Bundles and Product Families.
  • Introduction to the Product Catalog
  • Adding Products
  • Configuring Unit Groups
  • Price Lists and Price List Items
  • Product Properties, Bundles and Families

Lab 1: Configuring the Product Catalog
  • Configure Unit Groups
  • Add a Product
  • Create and Configure a Price List

Lab 2: Working with the Product Catalog
  • Clone a Product
  • Create a Product Bundle
  • Create a Product Family
After completing this module, students will be able to:
  • Click here to enter text.

Module 5: Quotes, Orders and Invoices
This module explains how to presents Quotes, Orders and Invoices in Microsoft Dynamics 365. We look at how to add Products from the Product Catalog to Opportunities and Quotes, and when to use write-in Products. This module also steps through the process to convert Quotes to Orders, Order fulfillment and the procedure of Invoice management.
  • Introduction to Order Processing
  • Adding Products to an Opportunity
  • Working with Quotes
  • Working with Orders
  • Working with Invoices

Lab 1: Working with Quotes, Orders and Invoices
  • Add Products to an Opportunity
  • Add a Quote to an Opportunity
  • Convert a Quote to an Order and Invoice
After completing this module, students will be able to:
  • Click here to enter text.

Module 6: Sales Analysis
This module explains how to look at the different methods available to analyse sales information that is stored in Dynamics 365. We look at the out of the box sales reports and the process to create a custom report using the Dynamics 365 Report Wizard. This module also demonstrates the Chart and Dashboard designer, as well as reviewing the out of the box sales dashboards to analyse service data.
  • Introduction to Sales Analysis in Dynamics 365
  • The Sales Reports
  • The Reporting Wizard
  • Working with Sales Charts
  • Working with Sales Dashboards
  • Working with Sales Goals and Metrics
  • Working with Sales Insights

Lab 1: Explore the Sales Reports
  • Exploring the Sales Pipeline Report
  • Exploring the Quote Report

Lab 2: Sales Goals and Metrics
  • Create Goals for the Sales Team
  • Create a Personal View
  • View Sales Goals and Chart

Lab 3: Explore the Sales Charts and Dashboards
  • Explore the Lead and Opportunity Charts
  • Create a custom Sales Chart
  • Explore the Sales Dashboards
  • Create a custom Sales Dashboard

Lab 4: Explore the Sales Insights and Playbooks
  • Setting up Sales Insights
  • Configure Sales Insights Settings
  • Configure and use Playbooks
  • Create a Playbook Template
  • Apply a Sales Playbook to an Opportunity
  • Update and Complete a Playbook
After completing this module, students will be able to:
  • Click here to enter text.

How do I get a Microsoft exam voucher?

Pearson Vue Exam vouchers can be requested and ordered with your course purchase or can be ordered separately by clicking here.

  • Vouchers are non-refundable and non-returnable. Vouchers expire 12 months from the date they are issued unless otherwise specified in the terms and conditions.
  • Voucher expiration dates cannot be extended. The exam must be taken by the expiration date printed on the voucher.

Do Microsoft courses come with post lab access?

Most Microsoft official courses will include post-lab access ranging from 30 to 180 calendar days after instructor led course delivery. A lab training key in class will be provided that can be leveraged to continue connecting to a remote lab environment for the individual course attendee.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour-long after 3-3.5 hours of the class day.

What languages are used to deliver training?

Microsoft courses are conducted in English unless otherwise specified.

The technical data in the AWS Solutions Architect course was very thorough.

This course is very "Information" heavy and will require reviewing the Course guide for CLI commands if only used a few times a year.

Very informative and concise training that will go a long way to help with Certification and practical applications

Considering how much we had to cover in 5 half-day sessions this was a good primer on learning AWS.

Facilities were very clean, coffee was nice to have, snack selection was refreshing

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