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Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging

  • Tuition USD $2,295 Save $230
  • Reviews star_rate star_rate star_rate star_rate star_half 329 Ratings
  • Course Code 10508
  • Duration 3 days
  • Available Formats Classroom

This course provides information on planning and managing Microsoft Exchange Server 2010 Unified Messaging (UM) deployments. The course addresses such topics as new features, upgrading from Microsoft Exchange Server 2007 UM to Exchange 2010 UM, Microsoft Office Communications Server 2007 integration, and tools and processes to support Unified Messaging planning, installation/setup, and implementation.

Skills Gained


After completing this course, students will be able to:

  • Make use of the new features available in ExchangeServer 2010 Unified Messaging.
  • Identify Unified Messaging deployment planning concerns, including prerequisites and deployment scenarios.
  • Describe the considerations involved in deploying an ExchangeServer 2010 Unified Messaging solution.
  • Determine which deployment type best suits their organizations requirements and understand its impact on deployment tasks and processes.
  • Configure ExchangeServer 2010 Unified Messaging components.
  • Implement ExchangeServer 2010 Unified Messaging features and policies.
  • Use Exchange Server 2010 Unified Messaging tools.

Who Can Benefit


This course is intended for customers who have a prior understanding of Exchange Server 2007 Unified Messaging features and functionality. The course is also targeted at early adopters of Exchange Server 2010 who need information on new features, deployment concerns, prerequisites, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.

Prerequisites


To benefit from this course, students must have:

  • A thorough understanding of ExchangeServer2007 Unified Messaging features and functionality.
  • An understanding of how to install and setup the ExchangeServer 2010 Unified Messaging role.
  • General familiarity with Office Communications Server 2007 R2.

Course Details

Outline


Module 1: Overview of Exchange Server 2010 Unified Messaging
This module provides an introduction to new features introduced in the ExchangeServer 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.
Lessons

  • Lesson 1: Introduction to Exchange Server 2010 Unified Messaging
  • Lesson 2: Overview of Changes to Unified Messaging in Exchange Server 2010
  • Lesson 3: Arbitration Mailbox
  • Lesson 4: Improved Name Resolution


After completing this module, students will be able to:
  • Describe the new and enhanced UM features in Exchange Server 2010.
  • Explain the benefits of these new features.
  • Describe the purpose of the new Arbitration Mailbox feature in ExchangeServer 2010.
  • Explain how name resolution has been improved in ExchangeServer 2010.

Module 2: Exchange Server 2010 Unified Messaging Architecture
This module describes the overall ExchangeServer 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with ExchangeServer 2010 UM.
Lessons
  • Lesson 1: ExchangeServer 2010 Unified Messaging Server Topologies
  • Lesson 2: ExchangeServer 2010 Unified Messaging Logical Design
  • Lesson 3: ExchangeServer 2010 Unified Messaging Server Capacity Planning
  • Lesson 4: ExchangeServer 2010 Unified Messaging Availability
  • Lesson 5: VoIP Gateway Capacity Planning and Ports Calculation
  • Lesson 6: ExchangeServer 2010 Unified Messaging Audio Codecs


After completing this module, students will be able to:
  • Explain the role of the Unified Messaging server in the overall ExchangeServer 2010 architecture.
  • Describe the various UM server topologies that can be deployed.
  • Plan your UM server implementation to meet your capacity needs.
  • Plan your UM server implementation to meet your availability needs.
  • Explain the role of audio codecs in an ExchangeServer 2010 Unified Messaging solution.
  • Describe key components of the ExchangeServer 2010 Unified Messaging logical design.

Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support
This module explains the changes in Unified Messaging server Setup in ExchangeServer 2010. You will also learn about the extended Unified Messaging internationalization introduced in ExchangeServer 2010, as well as changes in language support between ExchangeServer2007 and ExchangeServer 2010 Unified Messaging.
Lessons
  • Lesson 1 Changes in ExchangeServer 2010 Unified Messaging Setup
  • Lesson 2: Installing the ExchangeServer 2010 Unified Messaging Server Role
  • Lesson 3: Internationalization

Lab : Installing a Language Pack
Lab : Removing a Language Pack

After completing this module, students will be able to:
  • Describe changes to UM server setup in ExchangeServer 2010.
  • Explain what has changed in language support between ExchangeServer2007 and ExchangeServer 2010 Unified Messaging.
  • Install and remove additional language packs.
  • Describe the impact of removing a language pack that is currently being used by a dial plan.
  • Troubleshoot basic language packrelated issues.

Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging
This module explains the different scenarios for upgrading from an existing ExchangeServer2007Unified Messaging environment to an ExchangeServer 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.
Lessons
  • Lesson 1: Upgrade Requirements and Scenarios
  • Lesson 2: Adding an ExchangeServer 2010 UM Server to an Existing ExchangeServer2007 UM Environment
  • Lesson 3: Call Flow After Introducing an ExchangeServer 2010 Unified Messaging Server
  • Lesson 4: Migration Issues

Lab : Exploring Exchange Server 2007 Unified Messaging Objects Before and After Upgrade
Lab : Examining Network Trace for Different Call-routing Scenarios

After completing this module, students will be able to:
  • Describe the requirements for upgrading ExchangeServer2007 Unified Messaging to ExchangeServer 2010 Unified Messaging.
  • Add an Exchange Server 2010 UM server to an existing Exchange Server 2007 UM environment.
  • Explain different call-flow scenarios after introducing an ExchangeServer 2010 UM server and how to troubleshoot them.

Module 5: Call Answering Rules
This module explains the new Call Answering Rules feature that is introduced in ExchangeServer 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.
Lessons
  • Lesson 1: Call Answering Rules Overview
  • Lesson 2: Administering Call Answering Rules
  • Lesson 3: Troubleshooting Issues with Call Answering Rules

Lab : Working with Call Answering Rules
Lab : Troubleshooting with MFCMapi

After completing this module, students will be able to:
  • Describe the Call Answering Rules feature and the scenarios that it supports.
  • Administer Call Answering Rules.
  • Troubleshoot issues with Call Answering Rules.

Module 6: Voice Mail Preview
This module introduces the new Voice Mail Preview feature in ExchangeServer 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.
Lessons
  • Lesson 1: What Is Voice Mail Preview?
  • Lesson 2: Voice Mail Preview User Administration and Experience

Lab : Verifying Voice Mail Preview Settings
Lab : Observing How Voice Mail Preview Works and Fails

After completing this module, students will be able to:
  • Describe the benefits of Voice Mail Preview.
  • Describe the architecture of Voice Mail Preview.
  • Enable Voice Mail Preview for users.
  • Understand common Voice Mail Preview failure scenarios.

Module 7: Protected Voice Mail
This module introduces Protected Voice Mail, a new feature in ExchangeServer 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.
Lessons
  • Lesson 1: Overview of Protected Voice Mail
  • Lesson 2: Active Directory Rights Management Service
  • Lesson 3: Supported Protected Voice Mail Operations
  • Lesson 4: Implementing Protected Voice Mail

Lab : Configuring RMS
Lab : Configuring Protected Voice Mail

After completing this module, students will be able to:
  • Describe the features and benefits of Protected Voice Mail.
  • Understand the role of Microsoft ActiveDirectory Rights Management (ADRMS) in Protected Voice Mail.
  • Describe supported Protected Voice Mail scenarios.
  • Implement Protected Voice Mail.

Module 8: Message Waiting Indicator
This module presents an overview of the MessageWaitingIndicator feature introduced in ExchangeServer 2010.
Lessons
  • Lesson 1: Overview of Message Waiting Indicator
  • Lesson 2: Configuring Message Waiting Indicator
  • Lesson 3: Message Waiting Indicator Design and Support Issues

Lab : Verifying Message Waiting Indicator Settings
Lab : Setting Up SMS Text Message Notifications

After completing this module, students will be able to:
  • Explain how the Message Waiting Indicator feature functions in ExchangeServer 2010.
  • Configure MessageWaitingIndicator settings.
  • Understand common MessageWaitingIndicator implementation and support considerations.

Module 9: Faxing with Exchange Server 2010 Unified Messaging
This module explains how ExchangeServer 2010 Unified Messaging enables users to receive fax messages in their ExchangeServer 2010 mailbox.
Lessons
  • Lesson 1: Overview of Faxing with ExchangeServer 2010 Unified Messaging
  • Lesson 2: Configuring ExchangeServer 2010 Unified Messaging Faxing

Lab : Verifying Fax Provisioning
Lab : Changing Fax Configuration

After completing this module, students will be able to:
  • Understand differences in fax functionality between ExchangeServer2007 Unified Messaging and ExchangeServer 2010 Unified Messaging.
  • Describe Unified Messaging fax call flow and its underlying logic.
  • Administer Unified Messaging fax functionality in ExchangeServer 2010.

Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging
This module presents common integration scenarios that make ExchangeServer 2010 Unified Messaging and OfficeCommunicationsServer2007R2 better together.
Lessons
  • Lesson 1: ExchangeServer 2010 Unified Messaging and OfficeCommunicationsServer2007R2 Integration
  • Lesson 2: ExchangeServer 2010 Unified Messaging Integration with OfficeCommunicationsServer2007R2 Enterprise Voice
  • Lesson 3: OfficeCommunicationsServer2007R2 Integration with Outlook Web App

Lab : Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature

After completing this module, students will be able to:
  • Describe the principal Microsoft ExchangeServer 2010 Unified MessagingOfficeCommunicationsServer2007R2 integration scenarios.
  • Explain the steps for deploying an integrated ExchangeServer 2010OfficeCommunicationsServer2007R2 Enterprise Voice solution.
  • Describe OfficeCommunicationsServer2007R2 instant messaging (IM) integration with Outlook Web App (OWA).

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Instructor was very knowledgeable and provided instructions worked well in the virtual labs and zoom sessions.

Joel Rosenblum is an excellent instructor. Would gladly take more courses he taught. Extremely knowledgeable with the content and real world experience with the tech. Gotcha issues provided by him to look for in tech were very useful. Very friendly and available during and after class time.

Tom Peters was very helpful initially and once voucher was confirmed valid. Tom P required Kyle Banas to approve my voucher that was earned for selling certain quantity of M365 licenses. Request confirmation voucher was valid less than 3 months from notification. Tom P CC'd Kyle B on email to confirm. Kyle to several weeks and MANY email requests without ever responding to request. Tom P eventually approved the voucher.

Content was excellent. Labs and lab environment was excellent.

Great personnel and facility. I just should have been told i was the only person physically in thr class, and that there was an option to attend the class remotely.

The lady at the front really nice. Everthing was always stocked up: Helpful

Thank you for the opportunity which let me enjoy the Core Spring class. Looking forward for more classes

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