This two-day instructor-led course provides students with the knowledge and skills to create Service Level Dashboards to monitor the Service Level Objectives defined in System Center Operations Manager 2007 R2.
Skills Gained
After completing this course, students will be able to:
- Configure objects within System Center Operations Manager 2007 R2 to support Service Level Objectives.
- Create Service Level Objectives within System Center Operations Manager 2007 R2.
- Install and configure Service Level Desktop 2.0.
- Configure settings and permissions on the Service Level Desktop.
- Create new Service Level Desktop sites and site collections.
Who Can Benefit
This course is intended for IT Professionals responsible for building dashboard representations of Service Level Agreements.
Prerequisites
Before attending this course, students must have:
- Understanding of SharePoint Services 3.0.
- Understanding of System Center Operations Manager 2007 R2.
- Understanding of Service Level Agreements.
Outline
Module 1: What is the Service Level Dashboard
This module explains what the Service Level Dashboard is and how it functions within the System Center Operations Manager 2007 R2 Management Group.Lessons
- Service Level Dashboard Overview
- System Center Operations Manager 2007 R2
- Windows SharePoint Services 3.0 SP1
- Web Parts
- Service Level Dashboard Audience
After completing this module, students will be able to:
- Understand what the Service Level Dashboard is
- Understand the System Center Operations Manager 2007 R2 requirements
- Understand the Windows SharePoint Services 3.0 SP1 requirements
- Understand what Web Parts are
Module 2: Configuring System Center Operations Manager 2007 R2
This module explains how to Configure System Center Operations Manager 2007 R2 to support the Service Level Desktop.Lessons
- Management Pack Components
- Service Level Objectives
Lab : Creating a Group
- Create a Group to support a Service Level Objective
Lab : Creating Availability Service Level Objective
- Create a Service Level Objective to monitor SQL Server Uptime
Lab : Creating Service Level Objectives
- Create a Service Level Objective to monitor server availability and performance criteria
After completing this module, students will be able to:
- Explain the tie-in between System Center Operations Manager 2007 R2 and Service Level Dashboard.
- Explain what a Service Level Objective is.
Module 3: Installing Service Level Dashboard
This module explains how to install the Service Level Dashboard.Lessons
- Prerequisites
- Installing the Service Level Dashboard
Lab : Installing the Service Level Dashboard
- Install the Service Level Dashboard
After completing this module, students will be able to:
- Explain how to install the Service Level Dashboard
- Successfully install the Service Level Dashboard
Module 4: Configuring the Service Level Dashboard
This module explains how to install the Service Level Dashboard.Lessons
- Configuring the Initial Dashboard Settings
- Granting Permissions
- Creating Additional Service Level Dashboard Sites
Lab : Configuring Initial Dashboard Settings
- Configure the settings to enable the Service Level Dashboard web parts
Lab : Viewing and Changing the Display
- Alter the display using the Parameters section
Lab : Creating a New Site
- Create a new Service Level Dashboard site within the existing Service Level Dashboard
Lab : Creating a New Site Collection
- Install a new Service Level Dashboard
After completing this module, students will be able to:
- Perform initial configuration tasks
- Alter the display of information
- Configure permissions for users
- Create new sites and site collections
